Triage Technician

3 weeks ago

Austin, United States Tarrytown Expocare LLC Full time
Job DescriptionJob DescriptionDescription:

As a Triage Technician, you will use your customer service skills and licensed pharmacy technician credentials to manage all inbound communications. In this role, you will proactively respond to incoming phone inquiries, provide customer support, efficiently handle and prioritize requests, orders, and received documentation.

Requirements:

Duties & Responsibilities

  • Work 2 days remote and 3 days onsite
  • Build and maintain relationships with nurses, physicians, and caregivers.
  • Manage incoming phone calls and emails.
  • De-escalate and troubleshoot issues for customers.
  • Update consumer profiles and medication administration records.
  • Process prescription refills.
  • Submit electronic insurance claims and work rejections.
  • Work with prescribers to clarify prescriptions and obtain refill approvals.

Skills & Abilities

  • Minimum one year experience in a retail or long-term care pharmacy; 3 years preferred.
  • Excellent verbal and written communication skills.
  • Ability to multitask and prioritize responsibilities.
  • Positive personality who easily builds professional rapport through the phone/email.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Experience with FrameworkLTC is preferred but not required.
  • Must possess a valid State Board of Pharmacy Technician License.
  • Understands basic pharmacy language to interpret prescriptions.
  • Can perform pharmacy calculations.

Physical Requirements

  • Must be able to withstand long hours of computer screen time and phone conversations.

Tarrytown Expocare is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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