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Game Facilitator

4 months ago

Saint Paul, United States Activate Games Full time
Job DescriptionJob DescriptionSalary: $16.00 per hour

Activate is a technology company building interactive gaming facilities across Canada and the US. It takes entertainment into the future by fusing technology and physical activity to create live-action gaming experiences.


We are amidst a substantial expansion spanning across Canada, the US, and beyond into the global market. To fortify this growth, we are in search of a proficient Game Facilitator. The key aspects of this position involve facilitation of the games, assisting customers at check-in, and ongoing upkeep of games and the facility. This job is dependent on an individual’s ability to thrive in a fast-paced work environment and confidence in social situations. This is a part-time position at our new location opening soon in Roseville on 10-1955 County Road B2 W. Join us in this dynamic journey as we traverse borders and elevate our operational excellence to new heights.


Enter the game 

 

The Duties and Responsibilities:   

  

Game Facilitation  

  • Be professional in thought, language, and action  
  • Exemplify excellence in facilitation, giving customers a great experience  
  • Brief new groups thoroughly but concisely prior to the start of their experience  
  • Observe customers in the gaming area and provide an explanation, if necessary  
  • Participating with customers in games if needed to ensure customers have an excellent experience  
  • Monitor and be attentive to game play, giving timely aid as necessary  
  • Handling any malfunctions with support of the Team Leads  
  • Maintain a clean and comfortable work environment  

  

Check-In Facilitation  

  • Warmly greet customers when entering or leaving establishment  
  • Verify appointment times and explain the check-in process  
  • Handle cash, debit, credit, or gift card transactions with customers  
  • Issue receipts, and wristbands  
  • Answer customer inquiries and involve a Team Lead if the answer is not sufficient  

  

Maintenance and Inventory 

  • Cleaning facility and washrooms as needed: dusting, vacuuming, using cleaning supplies, etc.  
  • Painting around the main facility, as needed  
  • Aiding Team Lead in checking inventory of merchandise  
  • Resetting and disinfecting wristbands  
  • Cleaning and disinfecting available lockers and lounge  
  • Notifying Team Leads immediately of game failures or malfunctions  
  • Touching up equipment; gluing props, and other unskilled tasks  

  

The Qualifications:   

  • 1 year of customer service experience is considered an asset  
  • Must be flexible and available to work evenings, weekends, and holidays  
  • Strong communication skills, multi-tasking, and time management skills  
  • Must be a people person - energetic, friendly and outgoing, with the ability to command attention in a crowd of people  
  • Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am (leaders will work within given availability)

 

Working Environment 

  • Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks.   
  • While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time. 
  • Strong verbal and written communication skills to interact with employees, customers, and stakeholders, conveying information clearly and professionally.   

  

The Perks:   

Competitive hourly wage 

Casual wear

On-site parking 

Opportunities for career growth with a fun and dynamic company  

   

Activate is an equal-opportunity employer. All qualified applicants will be considered for employment. Activate is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation for a protected characteristic, contact hr@playactivate.com, which is an email monitored for this purpose. 

  

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.