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Support Engineer I

4 months ago

Fort Worth, United States Kalnin Ventures, LLC Full time
Job DescriptionJob DescriptionBKV Corporation is a dynamic values‐driven company with expertise in upstream unconventional oil and gas investments, and production. We believe our focus on visionary strategy, efficient execution and high-performing teams are key to creating long-term sustainable value and growth.

BKV Corporation is an equal opportunity employer. We value diversity and base all employment decisions on qualifications, merit, and business need.

JOB SUMMARY
The Support Engineer I ensures the smooth day-to-day running of IT operations by providing technical support to end-users and maintaining the organization's IT infrastructure.

This role works to achieve operational targets under close supervision. Requires the ability to explain facts, policies and practices related to the area of work. Problems faced are generally not difficult or complex. Demonstrates integrity, accountability and transparency; upholds BKV standards, values and culture.

RESPONSIBILITIES
Typical job responsibilities of the SUPPORT ENGINEER I include:
• Provide technical support and assistance to end-users, diagnosing and resolving hardware, software and service issues promptly.
• Manage and troubleshoot network and server infrastructure.
• Install, configure, and maintain computer systems and peripherals.
• Assist in software deployments, updates and patches.
• Collaborate with IT teams to implement security measures and policies.
• Conduct system backups and ensure data integrity.
• Assist in IT asset management and inventory control.
• Document technical procedures and maintain knowledge bases.
• Train end-users on IT best practices and new technologies.
• Participate in on-call rotations for after-hours support as needed.
• Stay updated on industry trends and emerging technologies to recommend improvements.
• Perform other duties as required.

REQUIRED SKILLS
• Knowledge of network protocols and infrastructure.
• Proficient in Microsoft Office and job-related applications. Uses insights from digital tools to improve performance.
• Ability to thrive in a dynamic fast-paced environment.
• Ability to work independently and as part of a team.
• Demonstrated interpersonal, collaboration and communication skills.
• Basic attention to detail, organization and prioritization skills.
• Basic cognitive and problem-solving skills.
• Growth mindset with a demonstrated ability to innovate, embrace change and have grit.

EDUCATION & EXPERIENCE
• Associate or bachelor's degree required.
• Typically requires less than 3 years of relevant experience.

LICENSES & CERTIFICATIONS
• Certifications in Windows, AWS/Azure, Networks or similar technologies are a plus.

PHYSICAL DEMANDS / WORKING CONDITIONS
• This position is located at BKV's Fort Worth, Texas office.
• Indoor working environment that requires the ability to perform repetitive motions and operate standard office equipment.
• May occasionally be exposed to distracting noise while sharing office space with others