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Admissions Coordinator

1 month ago

Muskegon, United States Knollview SNF, LLC Full time
Job DescriptionJob DescriptionDescription:

Position Summary:

In keeping with our organization’s goal of improving the lives of the Residents we serve; the Director of Admissions is responsible for the entire admission process of Residents, as well as the marketing program for the facility. The Director of Admissions develops and maintains professional relationships with the surrounding medical community to ensure steady referral sources for the facility. This position also reviews medical, financial and other records with appropriate department heads of potential Residents to ensure they are appropriate for the facility.


Principal Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Reviews all new referrals for facility appropriateness, including reviewing medical, financial, and other records with the appropriate department heads.
  • Responds to all referrals within a 15-minute time frame.
  • Communicates with hospitals, liaisons, and SKLD facilities to convert patient's referrals into facility admissions, ensuring that communication is seamless and timely.
  • Identifies and verifies payor source.
  • Completes and updates data entry within CRM for all incoming residents.
  • Provides appropriate staff with fast-track information for all new and returning residents.
  • Completes a daily forecast report for beginning and end of day.
  • Assists with the development and implementation of long range and short-term marketing efforts.
  • Coordinates tours of the facility with perspective Residents, families and referrals either personally or with appropriate interdisciplinary team members.
  • Assists Residents and family members with completing the admission process by assuring all admission paperwork is completed and necessary financial and medical records are obtained.
  • Ensures appropriate preparation of room prior to the arrival of new Residents.
  • Meets with Residents and family on the day of admission to answer any questions and ensure a smooth admission process.
  • Works with the interdisciplinary team to ensure consistent, effective admissions, discharges and Resident room transfers.
  • Develops and maintains referral base.
  • Involved in weekend rotation to support referrals as a region.
  • Provides daily census report to interdisciplinary team.
  • Assists with the development and implementation of long-range and short-term marketing plans.
  • Coordinates and participates in presentations about the facility to healthcare professionals and other potential referral sources.
  • Assure that established infection control and standard precaution practices are maintained at all times. Follow established safety precautions when preforming tasks and using equipment and supplies.
  • Maintains the comfort, privacy and dignity of Residents and interacts with them in a manner that displays warmth, respect and promotes a caring environment.
  • Communicates and interacts effectively and tactfully with Residents, visitors, families, peers and supervisors.
  • Maintains a high level of confidentiality in accordance with HIPAA guidelines at all times and protects confidential information by only providing information on a “need-to-know” basis.
  • Attend and participate in departmental meetings and in-services as directed. Attends in-service and education programs and attends continuing education required for maintenance of professional certification or licensure.
  • Understands Infection Control and follows the Company’s Infection Control guidelines, such as hand washing principles, understanding of isolation and standard precautions, recognizing signs and symptoms of infection, demonstrating and understanding of the process for identifying and handling infectious waste and cross contamination, maintaining personal hygiene, and complying with OSHA standards in the workplace.
  • Perform other tasks as required.
Requirements:

Education, Training, and Experience:

· Bachelor’s degree from an accredited college or university in marketing, business or related field preferred.

· Must have two years successful marketing experience in the health field preferably in long-term care and/or sub-acute rehab, but not required.

Specific skills, knowledge, and abilities:

· Effective presentation skills, including the ability to compose a narrative to facilitate understanding and effective communication.

· Excellent verbal and written communication skills.

· Strong organizational skills.

· Knowledge of, or ability to learn, reimbursement program from payor sources.

· Basic understanding of computer technology, including email use.

· Must have proven skills in working independently, self-motivated and goal directed.

· Ability to attend meetings, make presentations, and meet prospective residents of facilities outside the facility.

· Ability to establish and maintain working relationships with multiple and varied people and organizations.

· Demonstrates self-confidence.

· Ability to work flexible hours, as admission responsibilities may dictate.