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Service Advisor

2 months ago

Wenatchee, United States Town CJDR Full time
Job DescriptionJob Description

Full Time Service Advisor at Town Chrysler Jeep Dodge - Wenatchee, WA

A Service Advisor is responsible for managing the customer experience at the dealership. The Service Advisor greets customers, schedules appointments, and manages the repair process from start to finish. The Service Advisor ensures that customers are satisfied with the service they receive, and acts as the liaison between the customer and the repair technicians.

Duties and Responsibilities:

  • Greet customers as they arrive, and assist them with service requests, answering any and all questions they may have
  • Communicating with customers about repair status and estimated costs
  • Maintaining customer service records and documentation
  • Review service orders, verify customer and vehicle information, service history, and recommended services
  • Managing repair orders from start to finish; ensuring that repair work is completed on time and within budget
  • Handling customer complaints and resolving conflicts
  • Upselling additional repair services or maintenance packages
  • Communicate with technicians to understand vehicle issues and monitor progress of repair work
  • Maintain a high level of knowledge regarding vehicle makes and models, and stay up-to-date on new technology and repair methods

Qualifications:

  • High school diploma or equivalent
  • Previous experience in customer service or automotive repair preferred
  • Sound knowledge of vehicles and their parts; ability to explain vehicle issues to customers and technicians in a detailed and understandable manner.
  • Excellent communication and interpersonal skills
  • Strong organizational and time management skills
  • Ability to work in a fast-paced, noisy, multitasking environment, with the ability to manage multiple priorities and meet deadlines.
  • Comfortable working with computer software and databases
  • Must be willing to work flexible hours, including weekends and evenings
  • Professional, positive attitude and a drive to exceed customer expectations
  • Valid Washington State Driver’s License or equivalent. All licenses must be converted to a Washington State License within 30 days of employment.
  • Clean driving record
  • Willing to submit to a pre-employment background check & drug screen

Benefits:

  • Competitive Salary
  • Health Insurance Plan (Medical/Dental/Vision)
  • Opportunities for professional growth and advancement
  • PTO (Sick Time & Vacation Accrual: year 1 = 1 hr/40 hrs worked; year 2-9 = 8 hr/month; year 10+ = 11 hr/month)
  • 401K Plan (after one year of employment)
  • 6 Paid Holidays each year
  • Paid Training
  • Employee appreciation
  • Semi-annual employee celebrations
  • Employee vehicle purchase plans within Town Auto Group
  • Employee discounts on select services/purchases within Town Auto Group
  • Town Toyota Center event ticket employee discounts on select venues

If you are passionate about automobiles and enjoy interacting with customers, we encourage you to apply for this exciting opportunity as a Service Advisor. Town Auto Group is an equal-opportunity employer that values diversity in the workplace.

TOWN is "the" place to work ~