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Rooms Operations Manager
3 months ago
Position Overview:
The Rooms Operation Manager ensures the highest standards of cleanliness, guest service, and room maintenance. This role involves managing the front office, housekeeping, and guest services teams to deliver a seamless and exceptional guest experience.
Key Responsibilities:
- Oversee the front office operations including check-ins, check-outs, and guest inquiries.
- Ensure prompt and courteous service to all guests.
- Address and resolve guest complaints and issues in a timely and professional manner.
- Supervise the housekeeping team to maintain high standards of cleanliness and orderliness in guest rooms and public areas.
- Conduct regular inspections of guest rooms and public areas to ensure cleanliness standards are met.
- Manage inventory of cleaning supplies and linens.
- Recruit, train, and supervise front office, housekeeping, and guest services staff.
- Coordinate with maintenance and engineering teams to address any repair and maintenance issues.
- Analyze and report on rooms division performance metrics, including occupancy rates and guest satisfaction scores.
- Work closely with other department heads to ensure smooth overall hotel operations.
Qualifications:
- Minimum of 1-3 years of experience in hotel management, with a focus on front office or housekeeping.
- Strong leadership and interpersonal skills.
- Excellent organizational and time management abilities.
- Ability to work flexible hours, including weekends and holidays.
Benefits
- Full Comprehensive Affordable Healthcare Benefits
- 401(K) Retirement Savings
- Paid Vacation, Personal Time Off
