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Hotel Front Desk Agent

3 months ago

Colorado Springs, United States Embassy Suites by Hilton Colorado Springs Full time
Job DescriptionJob Description

Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the Hotel Front Desk Agent position on our guest services team You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today

Compensation:

$16.50 - $18.50 hourly

Responsibilities:
  • Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
  • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests
  • Perform regular bookkeeping duties: make sure hotel guest information is current and correct
  • Mitigate customer complaints as needed
  • Work with the housekeeping staff to ensure rooms are ready for new guests
Qualifications:
  • 1+ year of hotel industry experience or related job preferred
  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • High school diploma, GED, or equivalent
  • Well-versed in taking telephone calls and handling stressful situations
  • Working knowledge of Microsoft Office and reservation management systems
  • Due to Shuttle requirements DMV and Drug screen will be required
About Company

Embassy Suites by Hilton is a chain of upper upscale all-suite hotels by Hilton.


We're off I-25, three miles from the United States Air Force Academy and the University of Colorado. Pikes Peak Highway is 20 miles away and many of our rooms have views of the Rocky Mountain range.