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Care Coordinator
2 months ago
Education/Experience:
- High School Diploma
- Minimum of two years experience in healthcare field
- Certification in a healthcare field such as medical assistant or patient care assistant preferred
Skills:
- Knowledge of medical terminology
- Demonstrates excellent customer service
- Ability to manage and prioritize multiple tasks in fast paced environment
- Strong problem solving, problem prevention and decision making skills
- Ability to convey empathy
- Excellent oral and written communication skills
- Ability to maintain composure and restore calm in a stressful situation
- Uses good judgment and diplomacy when dealing with others
- Desire and ability to work in a team environment
- Computer proficient with ability to learn multiple software applications
- Ability to work with minimal supervisor
Essential Functions:
- Help develop and maintain a corporate culture that supports the mission and values of Mayfield Clinic.
- Answer incoming calls in a timely manner & return voicemail calls within the same business day
- Provide excellent service to internal and external customers
- Demonstrates empathetic, helpful and courteous behavior to all customers.
- Exhibits ability to express appreciation of the customer’s unique needs.
- Speaks clearly, uses good grammar and uses voice inflection that communicates understanding and concern.
- Demonstrates good listening skills.
- Demonstrates ability to respond appropriately to patients’ fears, anxiety and anger.
- Demonstrates ability to assure customers of Mayfield’s desire and ability to meet their needs.
- Demonstrates ability to gain caller’s understanding and acceptance of Mayfield Clinic processes.
- Exercises initiative, creativity and courage to act in the best interest of the patient.
- Provide post visit care coordination for patients being seen in clinic by and advanced practice providers (APP). Includes the NP clinic.
- Ensure orders and referrals are sent to the appropriate staff within same business day.
- Communicate the APPs results and recommendations to the patient
- Ensure complete and accurate documentation in the medical record.
- Monitor imaging requests and test results. Once obtained, forward to provider for review.
- Provide ongoing care coordination for patients that have received treatment or procedures ordered by the Advanced Practice Providers (APPS).
- Follow-up with patient regarding response to treatment (e.g. Epidural Injections)
- Communicate progress to the reviewing APP
- Facilitate patient transition from the APP's clinic to other care providers.
- Manage eFax folder by either uploading in EMR; prepare for APP signature or route to appropriate person.
- Provide bac up to the medical assistant and outpatient scheduling coordinator if required
- Demonstrate proficiency with regard to obtaining insurance prior authorization for testing and/or medications.
- Participate in departmental, interdepartmental and organizational activities and accept cross-training opportunities.
- Contribute to team effort to performing other duties as assigned.