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Customer Success

3 months ago

Fredericksburg, United States Nexstream Full time
Job DescriptionJob DescriptionSalary: Starting at $17 DOE

We are looking for a customer-oriented service representative. The Customer Success as known as a Customer Service Representative, or CSR, will act as a liaison, provide product/services information, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers and their teammates. They are patient, empathetic, and passionately communicative. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and our CSRs gather that for us. Problem-solving also comes naturally to customer care specialists. They thrive in fast-paced environments and are confident at troubleshooting and investigating if they don’t have enough information to resolve customer complaints, Communicate effectively with team members and management to provide status updates and feedback. They are willing to provide exceptional customer service and administrative support to our customers and internal team.  The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

 

Responsibilities

  • Building sustainable relationships and trust with our customers through open and interactive communication in a call center environment
  • Identify and assess customers’ needs to achieve satisfaction
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Use critical thinking while multi-tasking, system swapping and reaching efficient customer resolutions
  • Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure the resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Support special projects and initiatives as assigned by management.
  • Participate in training programs to stay updated on product knowledge and customer service best practices.
  • Follow communication procedures, guidelines, and policies
  • Maintain a clean and organized workspace.
  • Go the extra mile to engage customers

 

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone/contact handling skills and active listening
  • Technically savvy with strong computer skills; Familiarity with CRM systems, Excel spreadsheets, and best practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Willing to help with Administrative support as needed
  • High school diploma
  • Bilingual proficiency in both English and Spanish (preferred but not required)

 

 

Compensation

  • Compensation Based on experience 
  • Health, Vision, and Dental benefits, paid vacation, sick leave, and holidays 
  • Paid Hourly
  • Full-time position


Benefits

  • Paid holidays
  • Paid vacation time
  • Health and dental benefits
  • Life and disability insurance