Medical Biller

Metrowest Nutrition and Therapy has an immediate opening for a part-time (30 hours per week) Medical Biller.  The Medical Biller is responsible for accurately managing client payments and collecting fees, researching claims, and communicating with clients, clinicians, and the client care team. Excellent customer service skills and attention-to-detail are essential for success. This is a hybrid position, working in Framingham and remotely and reports to the Operations Manager.  Qualified candidates must reside in the states of Massachusetts, New Hampshire, or Connecticut.  Applicants outside of this geographic area will not be able to be considered. 

Essential Responsibilities:

• Review and confirm receipt of payments.
• Review outstanding client balances weekly and reporting any collection problems or trends to the Operations Manager.
• Confirm payment methods are current and utilize health insurance portals.
  
• Collect outstanding balances by establishing payment arrangements with patients, monitoring payments, following up with clients when payment lapses occur, and utilizing collection agencies, when needed.
• Communicate with clients about their appointment fees and payment methods.
• Research claims and contact insurance companies to ensure claims are processed/reprocessed properly or to determine reason for denials.
• Work with the Client Care Team on communicating and interpreting Verification of Benefits (VOB).
  
• Enhance billing department and practice reputation by accepting ownership of responsibilities and demonstrating value. 

Required Skills/Abilities:

• Excellent communication, interpersonal, and customer service skills.
• Highly professional and ethical.
• Must be punctual in reporting to work.
• Ability to work independently and as part of a team.
• Organized with great attention to detail.
• Able to manage multiple responsibilities.
• Exceptional time management skills.
• Able to work on multiple projects in a timely manner.
• Positive, welcoming manner.
• Problem solving and follow through.
• Connected to the mission of the practice and its commitment to social justice.

Required Education/Licenses/Experience:

• High School diploma or equivalent required.
• Minimum of 1 years of recent experience in medical billing and coding using ICD-10 and CPT coding regulations and guidelines.
• Experience with technical aspects of electronic medical billing. 
• Experience working in the mental health field and/or sensitive to the vulnerability many feel when reaching out for help around their eating issues.

Benefits:  
Part-time employees are eligible to participate in the practice's retirement plan and flexible spending account plans. 

Physical Requirements:  Position requires being stationary frequently with occasional need to traverse; constant need to use standard office technology, such as computer/laptop, and verbal communication.

About Metrowest Nutrition and Therapy

Metrowest Nutrition and Therapy is a multi-disciplinary group practice dedicated to helping individuals heal their relationship with food, movement and body.  We specialize in eating disorders, disordered eating, pediatrics, athletic performance and women’s health. Originating as a nutrition counseling practice, we have expanded our services to include psychotherapy, occupational therapy, and movement therapy.  We operate from an inclusive Health at Every Size (HAES) model and are committed to creating a space for diversity both within our team and for our clients.  We strongly believe that whole-person healing includes a close, compassionate investigation into all components of wellbeing: physical, psychosocial, emotional and economic while honoring an individual’s cultural identity.

• Our Values: Metrowest Nutrition and Therapy lives by values that guide who we are as a team and how we serve our community. We hire staff who share these values.
• Creating strong relationships: We value building strong relationships and community within our team and helping our clients do the same. It’s also a hallmark of our business to promote strong, lasting bonds within our team and to work collaboratively both in the office and out in the community.
• Investing in quality: We’re committed to providing an optimal environment to care for our clients and our team. Our commitment is seen in our beautiful workspace for our employees and a comforting space for our clients, a collaborative environment for our team, and wrap-around services for our clients. We offer regular opportunities for training and professional development.
• Promoting inclusion: We strive to create a space for diversity, hiring clinicians of varying backgrounds, beliefs, and specialties to better serve the diverse and unique experience of our clients. It’s also important that our office promotes a foundation of diversity, equity, and inclusivity in its culture and practice.  We offer regular diversity, equity and inclusion training and consultation and provide specialized affinity supervision to support our LGBTQIA+ and BIPOC clinicians and better support our clients.
• Mentoring and growth:  We operate with a growth mindset and provide ample opportunities for ongoing growth and development both as an individual and as a team.  We strongly believe that a diverse team adds to our growth.