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Banquet Supervisor

3 months ago

Battle Creek, United States DoubleTree by Hilton Battle Creek Full time
Job DescriptionJob Description

6PM Hospitality is seeking positive, forward-thinking individuals to join our team at the newly-renovated DoubleTree by Hilton in Battle Creek, MI. 6PM Hospitality consists of a team of hospitality experts who draw upon decades of experience to make everything from the front desk to the back office achieve a standard of excellence. We partner with property owners, brands, investors and financial institutions to transform short stays into unforgettable experiences, and turn investments into solid returns. Come be a part of our excellence driven team

Position Summary:

This position is responsible for all banquet and service production for all banquet related events. The Banquet Supervisor will assist the Banquet Manager with planning and implementation of budgets, train, and supervise team members and apply relevant marketing principles to assure that the guest’s needs are consistently exceeded while following 6PM Hospitality’s Core Values, Hilton standards, and local health department standards.

Essential Functions:

Customer Service

  • Greet guests and oversee actual service on a routine basis.
  • Participate in all banquet activities, including day, night and weekend activities.
  • Address guest complaints and advise the Team Members about appropriate corrective actions taken when needed
  • Supervise the daily operations of all food and beverage operations
  • Maintain constant communication with the Manager and chef, to ensure all meals/course are out in a timely manner
  • Ensure special/allergy/dietary requests by guests are double check and follow up.
  • Ensure special requests by guests are given prompt attention
  • Banquet Supervisor must maintain the highest level of professionalism to achieve the high standards of service and quality for which 6PM Hospitality Partners, LLC and Hilton is known

Staff Management

  • Train, and supervise a skilled and efficient food and beverage team. Provide leadership, motivation, and support to staff.
  • Perform onboarding courses to all banquet Team Members and ensure the program is consistently fresh and evolving so that Team Members feel engaged and part of the future goals
  • Lead, supervise, and hold Team Members accountable to the standards of employment and job performance set by the core values of 6PM Hospitality and Hilton. Discipline Team Members as needed, according to 6PM Hospitality’s policies
  • Ensures productivity of team members and that all daily tasks are completed in a timely fashion
  • Ensure all Banquet Services department shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered
  • Conduct pre-shift/pre-event meetings with staff as well as post events/shift briefing with the team.

Compliance

  • Ensure all safety, sanitation, energy management, preventive maintenance, and other standards are consistently met.
  • Assure that all standard operating procedures for revenue cost control are in place and consistently utilized
  • Implement and monitor sanitation and cleaning schedules to meet and exceed health department standards
  • Ensure correct handling procedures to minimize china and glassware breakage
  • Inspect end of shift clean up procedures daily

Cost Management

  • Monitor purchasing and receiving procedures for products and supplies to ensure proper quantity, quality, and price for all purchases
  • Responsible for the proper accounting and reconciliation of the Point of Sale systems
  • Supervise physical inventory verification on a monthly basis for all beverage inventories.
  • Work closely with Department Managers to complete china/glass/silver/linen inventories
  • Has knowledge of shift, daily, weekly, monthly, and annual goals
  • Responsible for controlling all beverage costs, including, liquor, beer, and wine, inventories, weekly ordering of all bar beverages products according to developed pars and budgets, and coding of bar invoices and tracking weekly purchases
  • Schedules personnel based on proforma, and plans room set-up based on anticipated guests counts

Other Duties

  • Maintain open lines of communication between all departments within the hotel
  • Hold daily team briefing
  • Attend weekly meeting
  • BEO meeting /tasting
  • Exhibit regular and recurrent attendance record
  • Follow all 6PM Hospitality Processes
  • Other duties as requested by management
  • Has complete knowledge of menu items, bar products, and pricing
  • Report to work in professionally appropriate attire, presented neat, and clean
  • Taste alcohol for company business, limited at the discretion of the General Manager
  • Maintain appearance, upkeep, and cleanliness of all food and beverage equipment and facilities
  • Assure that the dining room areas are secure at the end of the business day

Position Requirements:

Formal Education and Job-Related Experience:

· This position requires a minimum formal education of a Diploma or equivalent related experience

· Minimum of one-year job-related experience.

· Bartending school graduate preferred

License, Registration, and/or Certification Required: ServSafe, TIPS Certification, and CPR.


Working Conditions and Physical Effort:

Stress Load: Regular exposure to stresses

Workload Fluctuation: The workload required to perform this job requires ability to adapt to change

Manual Skills: Significant portions (more than 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations

Physical Effort: Some portions (10- 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day

Physical Environment: Some portions (10-50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable

Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs

Occupational Risks: Some portions (10- 50%) of daily assignments involve occupational risk, such as cuts, burns, exposure to toxic chemicals, injuries from falls, or back injury sustained with assisting in moving, lifting, or positioning equipment or materials

Ergonomics Risks: Some portions (10 – 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures

Safety: Responsible for adhering to all safety policies and procedures of 6PM Hospitality

Required Travel: Position does involve limited travel for off-site quarterly meetings. Relocation assistance is not provided for this position.

Employee Benefits

  • Paid time off for all full-time and part-time team members
  • 8 hours of paid volunteer paid for all team members
  • Holiday pay
  • Travel discounts for employees, friends, & family
  • Restaurant discounts
  • Referral Program
  • Health, vision, and dental insurance available for all full-time team members
  • Employee recognition perks and benefits
  • Advancement opportunities
  • Paid maternity/paternity leave or adoption leave for qualifying FMLA


Apply today to become part of an authentic, excellence-driven team