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Assistant Community Manager
3 months ago
Goldrich Kest (GK) is a diversified real estate development and management group of companies and partnerships. Its focus is to expand its portfolio of proven and well-located properties including multi-family, industrial, retail, commercial and congregate care through acquisition and development while providing stable cash flow to its partners and outside investors.
Position Information:
- Salary Range: $22-$24 hourly (DOE)
- Work Schedule: Tuesday – Saturday (9:00am – 6:00pm)
- Non-Exempt
Job Summary
Under the supervision of the Community Manager, the Assistant Community Manager is responsible for assisting all operations of the apartment community, managing to company objectives and operating budget, with the primary objectives of increasing net operating income of the community, maintaining the physical asset, and providing a quality living environment for residents.
Essential Functions
This job description should not be interpreted as all inclusive. It is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job-related responsibilities and tasks other than those stated in this job description.
- Assist Community Manager with leading and managing direct reports in an effective manner.
- With Community Managers direction and guidance assist in defining all community objectives to optimize asset efficiency and achieve performance goals set in accordance with owner’s expectations.
- Responds to resident complaints and provides resolutions.
- Assists and promotes resident retention.
- Prepare lease documents when needed. Verify lease files, accurate completion of applications, income verifications, and other related paperwork.
- Support quality control by ensuring staff is recording accurate data and transactions in Onesite in accordance with GK policy and procedures.
- Ensure all monies are posted in OneSite and deposited in a timely manner.
- Maintain delinquency less than 1% at all sites.
- Process and approve all A/P in a timely manner.
- Monitor expenses to budget, utility expense, preparation of move out statements are completed within 21 days of move out and accuracy of payroll.
- Monitor Capex Budget to include bid process and management of projects to completion.
- Consistently inspect community and assess condition, including market window, units, common areas, leasing office and grounds. Ensure sites are clean and well maintained. Inspect for any potential liability and immediately report. Complete monthly property inspection report on time and submit to Regional Manager.
- Ensure turnover of vacant units are completed within 5 days in accordance with GK policy.
- Assist in ensuring Compliance of Fair Housing for all team members
- If applicable, ensure compliance with all applicable regulatory, federal and state agency requirements including, but not limited to HUD Multifamily programs, HOME, and Bond.
- Ensure sites respond to all Risk Management issues including reasonable accommodations in accordance to GK policy.
- Responsible to ensure performance of safety and risk management functions are being performed onsite at all communities including “evening” lighting audits.
- Serve and guide site staff to professionally represent GK for all court proceedings including evictions and small claims cases.
Other Responsibilities
- Assist in rent collection and expense control.
- Promote a positive, growth-oriented environment for team members.
- Assist with annual unit inspections and help to ensure repairs are completed in a timely manner.
- Responsible for performance of safety and risk management functions of the community, including submitting incident reports in a timely manner.
- Make the resident living experience, particularly the first and last impressions, of the highest quality.
- Assist Community Manager to reinforce company objectives and encourage team participation in company-provided training such as fair housing, safety, non-discrimination and harassment prevention.
- Performs other duties as assigned.
Knowledge, Skills and Abilities
- Ability to apply policies and procedures to solve everyday issues.
- If applicable, knowledge of Fair Housing and Tenant Landlord laws.
- Ability to work with people of diverse social, economic, ethnic backgrounds, and remain sensitive to issues facing veterans, homeless, disabled, elderly, family, and other diverse populations.
- Proven professional verbal and written communication skills in exchanging information with residents, corporate, and site team members.
- Possess professional, friendly telephone and greeting skills. Must be self-motivated and a positive team member with effective communication and customer relation skills, internal and external.
- Knowledge of basic office practices and procedures. Ability to establish priorities and coordinate work activities. Ability to exercise initiative and problem solving skills.
- Knowledge of computer systems and applications. Demonstrate high-level proficiency in the use of Microsoft Office Programs, Internet and e-mail. Must have prior property management software knowledge.
Minimum Qualifications Required
- Some college coursework or Bachelor’s degree highly preferred.
- Experienced and knowledgeable of Multi-Family Housing.
- At least 1+ year’s property/community management experience at the Assistant Manager level preferred.
- Previous experience in customer service and administrative tasks.
- Basic bookkeeping and general mathematical principles preferred.
- Proficiency in both verbal and written communication skills.
Computer Skills:
Preferred knowledge of Onesite, Microsoft Word, Microsoft Excel, Microsoft Outlook, Ulti Pro, and the Internet. Requires intermediate typing skills. Ability to use telephone voicemail, fax, and copy machine.
Other Requirements:
A valid driver’s license from the state where the corporate office is located. The employee is required to maintain insurance and driving record in accordance with company policies and company’s insurance carrier.
Physical Requirements
Requires mobility and walking to several different locations including walking up/down stairs, some bending, stooping and stretching. May require the ability to lift up to 10 pounds, usually file boxes. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare and communicate appropriate reports.
Working Conditions
Normal office environment. Incumbents must be able to physically access all exterior and interior parts of the community and amenities. Periodic exposure to outside elements where temperature, weather, odors and/or landscape may be unpleasant and/or hazardous. Work schedule may vary based on demand.
Goldrich Kest provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, sexual orientation, sex stereotype, gender (including pregnancy, childbirth, breastfeeding or any related medical conditions, gender identification, gender expression and transgender [including whether or not the employee is transitioning or has transitioned]) age, mental or physical disability, military or veteran status, marital status, domestic partner status, medical condition, national origin or ancestry, as well as any other category protected by federal, state, and/or local law. Goldrich Kest is committed to providing reasonable accommodation for qualified applicants and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act.
