Automotive Service Advisor

2 months ago

Moses Lake, United States Bud Clary Auto Full time
Job DescriptionJob Description

At Bud Clary Auto Group, a family-owned dealership network in Washington State, our vibrant culture drives success. We maintain a high-performance workplace with exceptional customer service, fostering loyalty and growth since 1959.

Join our team at Bud Clary Auto Group in Moses Lake where we are looking for a dynamic individual to coordinate sales and schedule needed service work in our service department.

BENEFITS:

  • Comprehensive Benefits Package: Health, dental, vision, and life insurance, plus an employee assistance program.
  • Retirement Plans: 401(k).
  • Paid Time Off: Enjoy work-life balance with generous PTO.

PAY: This position offers a commission-based compensation structure with the potential to earn up to $120,000.

ESSENTIAL DUTIES:

  • Schedule service appointments and gather customer and vehicle data prior to arrival when possible.
  • Greet customers promptly and courteously, obtaining vehicle information and accurately documenting vehicle problems on repair orders.
  • Conduct test drives with customers as needed to confirm vehicle issues or refer to test technicians.
  • Recommend additional needed service based on vehicle inspection and service history.
  • Advise customers on car care and the importance of maintaining vehicles according to manufacturers' specifications.
  • Provide comprehensive and accurate cost estimates for labor and parts, establishing promised time and obtaining necessary authorization.
  • Coordinate with dispatchers on incoming work and monitor repair progress throughout the day.
  • Update service department forms, menus, and pricing guides regularly to ensure accuracy.
  • Explain completed work and charges to customers, implementing quality control measures to minimize comebacks.
  • Inspect vehicles for body work needs, inform customers, and provide estimates for body work as necessary.

MARGINAL DUTIES:

  • Collaborate as a team player in a fast-paced environment, communicating effectively with colleagues and performing other duties as assigned.

Bud Clary Auto Group is proud to be an Equal Employment Opportunity Employer. We are dedicated to creating a workplace free from discrimination and harassment based on race, color, gender, national origin, age, religion, sex, disability, or any other protected status. This commitment extends to all aspects of employment, including recruiting, hiring, placement, promotion, termination, layoff, and more. We uphold a harassment-free environment for everyone, including vendors, contractors, and other non-employees.

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