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Systems Administrator II

2 months ago

McLean, United States Pansophic Learning Full time
Job DescriptionJob Description

About the Opportunity

"We believe that every child should be able to be anything they want in life, regardless of their birthplace and circumstances." – Ron Packard, CEO & Founder

Pansophic Learning is an education company that strives to provide students and educators exceptional learning solutions that enable them to maximize their success academically and in life, regardless of geographic, financial, or demographic circumstance. These learning solutions include high quality content, technology, teaching and exceptional schools.

As a Systems Administrator II, you will support the following areas:

  • Account creation, termination, management of user access, and support for Google, Microsoft, and other enterprise & education environments & systems.

  • Support of a mixture of Microsoft, Google, and other third-party solutions including but not limited to Intune, Autopilot, MFA, DLP, Defender, ATP, Chromebook console.

  • Support large environments with a focus on automation and software patching while assessing the stability, security and scalability of our Windows and Google platforms.

  • Meet tight deadlines and commitments, establish and measure SLAs to meet business needs.

  • Create and maintain required documentation.

  • Support required logging, alerting, monitoring tools to ensure there is insight to platform uptime and performance.

  • Work across various third-party solution providers, understand business needs and measure success.

  • Ability to multitask on several initiatives simultaneously to meet business needs.

  • Ensure concise and clear written and verbal communication.

  • Adhere to establish standards.

  • Deliver outstanding human centric customer service through all support and operational efforts.

  • Perform other duties as assigned

  • This is a hybrid role in the Columbus or Cleveland area

About You:

  • Bachelor's degree or equivalent experience.

  • Highly organized, able to multi-task, with a high attention to detail and ability to prioritize.

  • Patient and active listener.

  • Ability to pass federal and state criminal background checks (FBI/BCI).

  • Ability to think independently and contribute to the overall effort without much direction.

  • Confident, high-energy, self-motivated and a true team player.

  • Successful individuals will be innovative, persuasive, creative and have a genuine curiosity in their business partner's business, goal and results oriented, optimistic, smart, value-added mindset, proactive and easily adapts to change.

  • Exceptional ability to communicate and foster positive business relationships.

  • Accountability and personal organization are essential.

  • Able to work effectively and cooperatively with staff, maintain the confidentiality of privileged information and follow oral and written instructions.

  • Able to work collaboratively as an integral member of the technology team.

  • Willingness and ability to adjust to changing conditions or priorities.

  • Able to multi-task and handle frequent interruptions.

  • Able to consistently follow protocol and instructions.

  • Able to work effectively both independently and with a team.

  • Able to lift 50 lbs. and work in a physically demanding environment, as needed.

  • Able to maintain professionalism and respectfulness in all interactions.

  • Able to support the values, mission and goals of Pansophic and its schools.

  • Patient and active listener

Our Benefits:

Life benefits – time & peace of mind

  • Paid time off

  • Retirement contributions

  • Optional Basic Life and AD&D insurance

  • Voluntary life insurance (employee, spouse, child)

  • Discounted childcare at Early Learning Academies locations

Health benefits – stay well & thrive

  • Medical, dental, and vision insurance

  • Employee Assistance Program

  • Voluntary short-term disability insurance

  • Voluntary long-term disability insurance

Career benefits – keep growing

  • Career advancement opportunities throughout Pansophic Learning and our strong network of 4,000+ instructors and education professionals

EQUAL EMPLOYMENT OPPORTUNITY

It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition, genetic information, sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

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