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HVAC Service Manager
2 months ago
FULL JOB DESCRIPTIONPRINCIPAL DUTIES & RESPONSIBILITIES
- The Service Manager will be responsible for the day-to-day management and leadership of a team of field technicians and customer service representatives that promote growth and retention of our Commercial/Industrial HVAC maintenance and repair service business.
- For providing exceptional customer service, talent recruitment and development, performance management, and overall business, customer, and employee growth.
- Post sales contract management and performance from initial sales call to project completion and collections.
- Process management – including dispatch, parts / inventory, repair proposals, invoicing, and contract renewals.
- To serve as a technical back-up for Field technicians when required.
- Develop and manage project budgets
- Conduct job site surveys and inspections
- Oversee facility and equipment maintenance, ensuring that assets are protected and controlled
- Review work orders, invoices and time reports for accuracy.
- Ensure timely cash flows & maintain minimum Receivables
- Generate Sales leads through service calls, promote and develop maintenance/service agreements
- Strong Computer skills
- Minimum 5 years HVAC field experience
- Must have at least Five years’ experience as a Service Manager.
- Excellent problem-solving abilities and attention to detail.
- Outstanding oral and written communication skills.
- Must be able to prioritize and manage time efficiently to meet submission deadlines.
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