Family Housing Services_ Day One Intensive Case Manager

2 weeks ago


Las Vegas, United States HELP of Southern Nevada Full time
Job DescriptionJob Description

Family Housing Services

Day One Case Manager



Hours: Monday - Thursday

Status: Full Time

Reports to: FHS Supervisor/ Manager


Purpose:

Under the direct supervision of the FHS Supervisor, this position provides direct case management services to clients receiving housing assistance.


Duties, Functions and Responsibilities:

  1. Conduct initial interview/intake and client needs assessments.
  2. Provide case management and supportive services to clients participating in housing program.
  3. Create individualized case plans with each adult member of the household, based on clients' needs, with the goal of achieving self-sufficiency.
  4. Review and update client's case plan monthly, and track outcomes.
  5. Meet with clients on a weekly basis.
  6. Complete monthly rent requests and income calculation worksheets.
  7. Conduct regular home visits.
  8. Connect client with wrap-around services through other programs offered at HELP, including WORC Job Readiness Workshops and WIA Program, Baby First Services, SNAP benefits, EAP or Project Reach application, holiday programs, etc.
  9. Connect client with mainstream programs, including but not limited to, Medicare, WIC, TANF, SSI/SSDI.
  10. Provide client with referrals and resources for other social services and partnering agencies.
  11. Enter case notes in true time data (daily) into HMIS, reflecting activities of the client's progress.
  12. Maintain current and accurate client files.
  13. Maintain clear boundaries with all clients and providers.
  14. Must never allow yours or the organization's ethical standards to be compromised.
  15. Provide transportation to clients to ensure appointments are kept.
  16. Complete monthly report as per TBRA grant guidelines.
  17. Other duties, as may be assigned.

Knowledge, Skills and Abilities:

  1. Knowledge of local social service agencies and mainstream programs.
  2. Knowledge of applicable statutes and regulations.
  3. Knowledge of social service work, interviewing/referral techniques.
  4. Experience and understanding of homeless issues.
  5. Understand and follow complex instructions and procedures. Analyze situations accurately and adopt an effective course of action.
  6. Must communicate effectively with persons from a variety of social, cultural and economic backgrounds, and possess a demonstrated understanding and sensitivity to culturally diverse populations.
  7. Effective written, verbal and listening skills. Independently initiates and responds to correspondence.
  8. Ability to maintain order and exercise appropriate judgment in crisis situations.
  9. Must be flexible and have the ability to quickly adjust to shifting priorities.
  10. Establish and maintain cooperative working relationships with consumers, fellow employees, other agencies and the general public.
  11. Organize work schedule and effectively manage time.
  12. Understand and follow all agency policies and procedures.
  13. General computer knowledge.
  14. Ability to work flexible hours, as required by consumer case load.
  15. Ability to perform accurate mathematical equations to calculate client's rent and utility costs, and to request funding to pay those bills.



Qualifications, Education and/or Experience:

  1. Bachelor's degree in Social Work or related field, and experience working with homeless individuals, families and children.
  2. Professional experience, as required by education.
  3. Must pass a background check and pre-employment drug screening. Random drug screenings are performed.
  4. Must have a current NV driver's license and clear DMV record. Driver History Reports are required to be submitted on a quarterly basis.



Working Conditions:

Work is performed in an office setting, and at various community and residential locations. May be subject to sitting, standing, walking, bending, squatting, lifting, pushing and pulling, and simple grasping.




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