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Rep Coordinator

3 months ago

Detroit Lakes, United States Lakeshirts Full time
Job DescriptionJob Description

WOW OUR CUSTOMER | MINNESOTA NICE CUSTOMER SERVICE. IT'S A THING.

THE OPPORTUNITY:

WOW our customers by providing MN Nice customer service and supporting our reps in an efficient and effective manner. Assist our valued customers and manufacturers with questions and resolve issues as they arise. Provide assistance to customers by answering questions, placing orders, responding to special requests and troubleshooting issues as they happen to arise. Act as a liaison between our team and Sales Reps by providing excellent customer service to both external and internal customers. You truly are the eyes and ears onsite at our World Headquarters. Troubleshoot orders and regularly communicate issues, concerns, problem-solving solutions and actions, taken with the guidance of the Customer Service Lead.

Open to onsite or remote. If you reside in one of the following states, you will be considered for remote: AZ, CA, CO, FL, IA, ID, IL, MA, MN, MO, NC, ND, NY, NV, OK, PA, SC, SD, TX, VA, WI

Schedule: Monday-Friday, 9a-5p.

A Typical Day (job functions) | Listen + Think Fast + Take Action + Problem Solve

  • Analyze orders to identify possible issues or questions that could arise
  • Work with all departments including art, shipping, production, accounting, etc
  • Work with customers and reps to handle and resolve all in-house issues
  • Make sure to get all orders produced correctly and on time
  • Handle all customer issues like credit requests, pricing issues and order delays
  • Provide courteous and professional service
  • Multi-tasking, attention to detail
  • Quick response and ability to handle high pressure
  • Sales and negotiating skills
  • Independent decision-making skills with reason and good judgment
  • Excellent communication skills, both written and oral
  • Work actively with others to get the issue resolved
  • Excellent listening skills
  • Other duties as assigned

Skills (qualifications) | All About the Details + Interruptions Ain't no Thing + People Person

  • Previous customer service experience required
  • Must have computer skills, including excel and access experience
  • Must be able to type 50 wpm
  • High school diploma, some college courses preferred, but not required
  • Ability to work well in a team
  • Must be able to work in a fast-paced environment
  • Must be reliable, responsible and take direction well
  • Must be detail-oriented and self-motivated
  • Must be able to handle multiple interruptions and follow through

OUR CULTURE is one-of-a-kind and truly sets us apart. We are proud of our humble beginnings and non-corporate style. We offer a unique atmosphere, unlike any other manufacturer. We work hard to be the best and we seek only committed individuals that will help move our company forward and embrace our values and culture. Lakeshirts | Blue 84 is one of the largest privately owned screen-printing manufacturers in the United States, responsible for decorating and distribution of a wide variety of garments for the resort, college and K-12 markets. At our headquarters in Detroit Lakes, MN, we employ over 950 great people, proudly producing 35,000+ garments daily. It's not just a job but a lifestyle. Our job descriptions help support and guide you in the role you play in making our company successful. LIFE'S BETTER IN A T-SHIRT. IT REALLY IS.

Cognitive or Mental Requirements of the Job:

Employee must be able to see and hear, read and write. Requires good judgment, people-oriented, flexible, organized, diplomatic, reliable, enthusiastic, courteous, helpful, and patient.

Remote Qualifications I Minimum Requirements:

To effectively fulfill your responsibilities, we expect remote team members to have a reliable internet connection that meets the following minimum requirements:

  • Download Speed: A minimum download speed of 100 megabits per second (Mbps) is necessary to ensure swift access to online resources, efficient communication, and seamless collaboration with your colleagues. We recommend 200 mbps download.
  • Upload Speed: Your internet connection should have a minimum upload speed of 20 megabits per second (Mbps). This speed allows for smooth sharing of files, participating in virtual meetings, and contributing to our collaborative work environment. We recommend 50 Mbps Upload.

It is important to note that these above requirements are based on the assumption that your internet connection is dedicated primarily to work-related tasks during business hours. We understand that many households have multiple users and may engage in activities such as streaming services like Hulu, Netflix, Youtube, etc. However, it is crucial that your work-related activities receive the necessary bandwidth and remain uninterrupted.

All remote employees are also responsible for the following:

  • Must have both Cable and DSL for Internet Types
  • Must supply their own equipment (including but not limited to monitors, cameras, and computer accessories)
  • We recommend employees have two monitors for work tasks
  • Please note that chromebooks are not compatible with our systems.

Physical Demands:

NEVER: Push, Pull, Climb, Balance, Bend, Twist, Crawl, Reach, Lift 10-24 lbs, Lift 25-50 lbs, Lift over 50 lbs, Carry 10-24 lbs, Carry 25-50 lbs, Carry over 50 lbs

OCCASSIONALLY: Lift, Stand, Carry, Lift under 10 lbs, Carry under 10 lbs, Reach above shoulder height

FREQUENTLY: Walk, Reach at shoulder height

CONTINUOUSLY: Sit, Reach below shoulder height

NOTE: This job description is not intended to be all-inclusive and should in no way be considered a contract or guarantee of employment. Employee may perform other related duties as needed based on the ongoing needs of the business. Minnesota is an Employment-At-Will state and implies no specific length of employment.



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