Availability Manager, Mid-level

3 weeks ago


Annapolis Junction, United States Independent Software Full time
Job DescriptionJob Description

What you will be doing

Independent Software is hiring a Availability Manager. Candidate will man a 24/7 watch center that monitors enterprise networks, printers, and other services within the contract’s scope of responsibility, report anomalies, engage on-site technicians or request support through the call-in process, and track/report progress, and author an After-Action Report

Key Requirements:
  • Serves as the contract’s 24/7 POC for contact/interface with customer leads.
  • Troubleshoots, repairs, and tests computer workstations, servers, printers, peripherals, and teleconferencing equipment. Installs and configures computer workstations, servers, printers, peripherals, and teleconferencing equipment and associated cabling.
  • Conducts sites surveys; assesses and documents current site configuration and user requirements.
  • Support IAVA reporting as needed, and engage vendor partners to support Walk Out requests.
  • Collect data and update databases create reports as required, to support operational updates. Provide daily update briefs.
  • Participates in meetings with multiple contract, vendor partner, and customer leaders.
  • Participates in outage coordination and other operational support activities as required. 
  • Engages leaders in global work centers to address operational concerns.
  • Acts as tier one support to Call Manager and networks at varying levels to support field operations.
Education and Experience:
  • High School/GED with seven (7) years of experience. Equivalent education and experience: Associates degree and four (4) years of experience or Bachelors degree and two (2) years of experience
  • 8570 certification
Clearance Required:   Must possess an active TS/SCI with Polygraph security clearance to be considered for this role.

Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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