Queue Coordinator, Mid-level

4 weeks ago


Annapolis Junction, United States Independent Software Full time
What you will be doing Independent Software is hiring a Mid-level Queue Coordinator. Candidate will provide technical assistance and telephonic support for Remote Monitoring to customers. Key Requirements: * Maintain documentation of problems and meet Service Level Agreement Requirements for calls answered and resolved * Provide technical assistance and support for Workflow Management services * Monitor and support ticket workflows * Review, assign, reconcile and support the management of tickets throughout their lifecycle * Coordinate with IT service providers and communicate outages and plans for recovery
Education and Experience: High School and 4 years of customer service or Bachelors degree and one year of Help Desk Monday - Friday 2 pm - 10 pm Clearance Required: Must possess an active TS/SCI with Polygraph security clearance to be considered for this role. Independent Software is an Equal Opportunity Employer EOE, M/F/D/V.

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