Senior Patient Access Representative

2 weeks ago

Pittsburgh, United States Ascension Recovery Services Full time
Job DescriptionJob DescriptionSalary:

Company: Wise Path Recovery Centers 

Position is remote with occasional travel to the facility in Morgantown, WV 

 

Wise Path Recovery Centers - Morgantown WV  (in partnership with Ascension Recovery Services) is in search of a mission driven, high energy experienced, Senior Admissions Coordinator/Patient Access, with experience in healthcare, ideally in addiction medicine admissions, to join our team


The Senior Admissions Coordinator/Patient Access is responsible for ensuring the admission process is as accessible, accommodating, and seamless as possible for clients, family members and referents; admissions may be initiated in-person or via telephone. The position works closely with the facility’s leadership and clinical team to ensure that admissions to the program are clinically appropriate.


Accountabilities

  • Conduct initial in-person or telephone screening of potential clients and referents to ensure that clients meet admission criteria.
  • Enter assessment and admissions data into the EMR, CRM and/or other identified electronic software system.
  • Receive phone calls of inquiry and effectively answers questions about the treatment program.
  • Provide information to clients and families in order to help them decide about treatment, prepare for admission, and what they can expect to encounter.
  • Complete admission process efficiently and accurately, reviewing documents with the client so he / she is aware of rights and responsibilities and the nature of the various consents and releases that are being signed.
  • Verify insurance coverage requirements, exclusions and limitations of prospective and current patient insurance carrier coverage and identification of financial guarantor and payment arrangements.
  • Communicate with referral sources and maintain documentation of all such interactions.
  • Coordinate with the Business Development staff to expedite referrals to the facility.
  • Provide referrals for those individuals who are not eligible for the program.
  • Provide tours for prospective clients and their families, if requested
  • Arrange for obtaining outside medical records in a timely, efficient manner.
  •  Represent the program to referral sources, potential clients, and other outside individuals and agencies in a courteous, professional manner that reflects positively on the program and its staff.
  • Function as a liaison between the clinical/medical/housing team and families, coordinates all transportation/travel services and other mental health facilities to organize the admission procedures.
  • Compile statistics and data relevant to admissions.
  • Adhere to DCF, all State and Federal regulations and applicable accrediting agencies.
  • Available to be on-call on a rotating basis, evenings and weekends via telephone.
  • Promote and adhere to the workplace values of Kindness, Empathy, Teamwork, Integrity and Excellence


Education, Experience, Skills


  • High school diploma or equivalent required; bachelor’s degree in social services, management, healthcare, or related discipline preferred.
  • 2+ years of experience in admissions, patient access, care management or similar position in a healthcare setting required.
  • Peer Recovery Coach Certification preferred.
  • 2+ years of experience in behavioral health/SUD setting strongly preferred.
  • Knowledge of insurance terminology required; experience with commercial payors a plus.
  • Knowledge of substance abuse and recovery process strongly preferred.

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