National Discovery Center Volunteer

2 weeks ago

Lewistown, United States American Prairie Full time
Job DescriptionJob Description

TITLE: National Discovery Center Volunteer
DIVISION: Organizational Operations
REPORTS TO: National Discovery Center Coordinator
LOCATION: Lewistown, Montana
GROUP: Volunteer

PRIMARY VOLUNTEER DUTIES:

  • Perform Center reception and greeter duties for walk-in visitors including iPad sign-in.
  • Help guests navigate the Discovery Center by:
    • Suggesting possible starting places for guests (Theatre, exhibit space).
    • Helping guests select videos in the Ken Burns Theatre.
    • Monitoring the children’s area to ensure safe use of the playground equipment.
    • Checking on guests in exhibit space, highlighting more hidden sections/features.
    • Helping guests make bookings and reservations via the front desk iPad.
  • Respond to inquiries and provide information on visiting American Prairie and the Lewistown area.
  • Assess and evaluate public requests for information and comments and share with NDC staff.
  • In case of an emergency, monitor and track the number of visitors and their location within the building.
  • Complete basic upkeep duties to maintain a clean and sanitary Center.


VOLUNTEER QUALIFICATIONS:

  • Enthusiasm for and positive representation of American Prairie mission, values, and culture.
  • Demonstrate a general understanding of American Prairie’s goals and initiatives, knowledge of the geographic area, and know ways to visit and explore American Prairie properties in order to field various questions.
  • Demonstrate an exceptional service mentality; thrives on engaging interpersonally and connecting with others.
  • Resilience in navigating public relations and perceptions; ability to represent American Prairie positively and accurately.
  • Ability to assist American Prairie staff in case of an emergency.
  • Ability to volunteer semi-regularly (weekly, monthly); dependable and reliable for agreed upon volunteer time.


VOLUNTEER RESOURCES:

  • American Prairie Website, including FAQs.
  • NDC How-To documents.
  • Public Access FAQ binder.
  • Quick-access safety guide.

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