Resident Service Coordinator

AgeSpan

Formerly Elder Services of the Merrimack Valley/North Shore

About Us: Since 1974 our agency has strived towards supporting an individual's desire to make their own decisions, secure their independence and remain living independently in the community. We are proud of our employees who make this possible every day. Our agency is a thought-leader, a nationally known generator of new ideas, because it welcomes creativity, your ideas. It is an outstanding place to work stimulating, friendly, collaborative. We offer competitive salaries, generous vacation time, and an excellent work/life balance. We value diversity and encourage career growth. If you have a passion for improving the lives of the elderly community and enjoy working in a diverse team driven by its mission, you've found the right place

At AgeSpan, you'll find a work environment that combines:

• A refreshing culture that is supportive, collaborative, and encouraging of diverse perspectives and backgrounds.
• A focus on innovation with a team recognized for developing and implementing innovative programs and novel solutions.
• Encouragement of your development through opportunities to get involved, use your voice, and gain new knowledge and skills.
• A satisfying balance between your work and personal life, including a flexible workplace, generous paid time off, and wellness programs.

Depending on your role and your hours, we offer

• Flexible schedule and hybrid work opportunities
• Competitive salaries
• Healthcare (medical, dental)
• 403b Retirement Plan with agency match
• 20 Vacation Days, 12 Sick Days, and 12 Paid Holidays
• Social Work Licensing Program
• License Renewal Paid by agency for RN's and Social Workers
• And MORE

Position Responsibilities:

The Resident Service Coordinator is responsible for the direct coordination of services and supports to residents at an assigned housing site(s). S/he is responsible for identifying and accessing resources beneficial to residents as needed, act as a liaison between the Housing Authority/Property Management and residents when appropriate and work collaboratively with Housing Authority/Property Management staff on behalf of all residents.

Essential Functions: (Core duties or tasks that are fundamental and not marginal to the performance of the job)

• Work on site 22.5 hours per week/3 days per week
• Regularly educate residents on the components of the Supportive Housing Program (24/7 emergency response, congregate meals, connection to resources, etc.)
• Coordinate and facilitate services and activities and maintain scheduled office hours.
• Conduct surveys at regular intervals to solicit resident feedback on planned programs and activities.
• Inform residents about State Home Care and other publicly funded programs and public benefits. Make referrals and assist residents with securing benefits as appropriate.
• Assist in screening residents for Home Care Program eligibility and establish appropriate care plans with AgeSpan Care Manager(s) and Nurse(s) assigned to the sites.
• Recruit, train and supervise volunteers who assist with group/congregate activities.
• Identify gaps in services for residents. Develop, implement, and offer a range of services and programs to residents with the goals of establishing and maintaining cost effectiveness and affordable services, and meeting unmet needs.
• Conduct field visits to assess an older adult's physical, social, emotional, and environmental status to determine their eligibility and needs in their homes in accordance with Executive Office of Elder Affairs regulations.
• Work closely with community organizations and social service providers to provide programs, supports and services to allow residents to age in place.
• Provide accurate and timely documentation to meet all contractual and administrative standards as required by the Executive Office of Elder Affairs, AgeSpan, and, if appropriate, the Housing Authority or Property Management. Provide regular updates, feedback, and reports to Housing Authority or Property Management staff to preserve residents' tenancy. Develop annual goals for the site(s) and provide status reports.
• Organize regular meetings with residents to address social, recreational, and educational needs. Identify problems and issues and approaches to dealing with them.
• Attend regularly scheduled on-site interdisciplinary meetings with AgeSpan Nurse and Care Manager and vendor representatives to provide on-going monitoring of residents' needs and services.
• Attend regularly scheduled RSC team meetings and monthly All Staff and Community Programs meetings.
• Other related duties as assigned.

Qualifications:

• BA/BS Degree preferred; LSW preferred.
• Bilingual English/Spanish a plus.
• Knowledge of and experience with housing/social services with elderly/disabled population strongly preferred.
• Knowledge of Housing/Disability laws and regulations helpful.
• Solid written, verbal, interpersonal and team skills.
• Strong computer skills and comfort with Microsoft applications and programs.
• MARSCH (Massachusetts Association of Resident Service Coordinators) Certification helpful but not required.
• SHINE (Serving the Health Insurance Needs of Everyone) certification a plus.

Hours: 22.5 per week

AA/EOE

AgeSpan is strongly committed to fostering a professional environment that recognizes, respects, and encourages the unique contributions of a broad spectrum of qualified employees. It is important that our employees reflect the diverse communities we serve. We maintain a work atmosphere that allows people of varied backgrounds to grow professionally and contribute to our mission by promoting diversity, equity, inclusion, and work-life balance.