Home Care Case Manager
2 months ago
LifePath JOB DESCRIPTION
TITLE: HOME CARE CASE MANAGER
GENERAL DESCRIPTION:
The Case Manager is responsible for the evaluation, needs assessment, and overall implementation of Home Care services to eligible applicants. The Case Manager's responsibilities include dissemination of information and making appropriate referrals, setting up and monitoring a service plan of Home Care services for each client, and serving as an advocate for clients with other agencies, programs, and community persons. Case Managers shall develop a supportive relationship with clients, work to foster independence of the client, and function as a central source of support and information. Case Managers will adhere to the regulations governing each Home Care program.
Location: Greenfield office serving Franklin County and the North Quabbin area.
QUALIFICATIONS:
Bachelor’s Degree preferred and previous experience in health or human services required. License in Social Work a plus. Must have: willingness and sensitivity for working with elders, capacity to make a comprehensive needs assessment using observation, listening, and interviewing skills; capacity to develop selective service plan needs based on individual client needs. Must possess: good written and oral communication skills; good time management skills; precise recordkeeping ability; and excellent computer skills (for word processing, data entry, and database use) to maintain client records in electronic form. Must be flexible and be able to meet multiple changing program demands. Knowledge of the LifePath, Inc. service area (26 towns in Franklin County and four towns in Worcester County) preferred. Familiarity with and/or willingness to learn about all relevant health and human service programs and agencies available. Must have valid driver's license and insured, reliable vehicle and be willing to travel throughout the service area. Must be available to work between the hours of 9:00 a.m. and 5:00 p.m. and to work in the event of an emergency during off hours.
DUTIES & RESPONSIBILITIES:
Assess, with the client, caregivers and other agencies as appropriate, what services are needed to support the client in his/her living situation.
Develop a service plan with the client in collaboration with their formal and informal support system. Coordinate plan with internal programs such as protective services, home delivered meals, etc.
Authorize internally funded services.
Make appropriate referrals to other community-based agencies.
Collaborate with formal providers to ensure adequate coordination of service plans (to include meetings and telephone contacts).
Adhere to EOEA documentation standards while maintaining accurate and timely client information in the Social Assistance Management System (SAMS) including: service authorizations, billing information, scheduled re-assessments, annual re-determinations and consumer journal notes.
Maintain accurate and up-to-date client files according to prescribed EOEA standards.
Assist clients, families, caregivers and informal supports in problem-solving. Facilitate team meetings and case/family conferences as needed.
Maintain up-to-date knowledge of information about services available to elders in service area.
Serve as an advocate for clients to obtain other needed services.
Participate in staff meetings and training as required.
Participate in interdisciplinary team meetings with other Case Managers, Home Care Program Director, and Home Care RNs as needed.
Act as a representative of LifePath, Inc. at times when directed to do so.
Provide Office Coverage as assigned.
Participate in on-call Emergency Beeper Coverage as needed to ensure appropriate response to intakes and emergency situations during non-office hours (optional).
Other related duties as assigned by immediate supervisor, other supervisory staff or member of Management Team.
SUPERVISION:
The Case Manager reports to the Home Care Supervisor.
ESSENTIAL FUNCTIONS:
Physical:
Visual, speaking, auditory, and mobile capacity necessary.
Capacity to see computer screen, read written material, and drive a car.
Capacity to hear and speak on the telephone.
Capacity to communicate verbally with consumers, caregivers, supervisors, and managers.
Capacity for fine manipulation in the frequent use of office equipment such as computers, copy machines, fax machines, telephones, calculators, etc.
Capacity to drive and navigate uneven terrain by foot when necessary in all weather conditions to visit consumers in their homes.
Capacity to climb stairs.
Ability to sit or stand for extended periods of time.
Occasional reaching and grabbing objects with both hands, twisting of hand and wrist, and pushing and pulling of objects.
Occasional bending, squatting, and twisting to perform work functions.
Occasional capacity to lift up to 25 pounds.
Mental:
Ability to understand and/or interpret complicated program instructions, regulations, and laws.
Capacity to learn complicated computer software.
Capacity to deal rationally and calmly with varying personalities and situations.
Capacity to work well in a fast paced, rapidly changing environment.
Environmental:
Work is split between indoor office work and traveling outdoors to meetings, trainings, and consumers’ homes.
Must be able to tolerate odors and pollutants including but not limited to: smoke, air fresheners, pet dander, personal odors, etc. from a variety of in-home conditions.
Must be able to tolerate by-products of office machine operation.
Must be able to tolerate heat and cold of seasonal changes and indoor temperatures.
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