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Customer Service Representative

5 months ago

Mesa, United States Quipt Home Medical Full time
Job DescriptionJob DescriptionDescription:

Branch: Valley Seating and Mobility


Responsibilities & Duties:
A Mobility Customer Service Representative liaises with patients, referral sources, and other team members to coordinate patient care. A Mobility CSR assists patients in-person and over the phone, as well as maintains patient charts, processes patient orders, creates delivery tickets, and coordinates scheduling. As a Rehab CSR you will...

  • Liaise with patients, referral sources, and other team members to coordinate patient care
  • Use software systems to communicate effectively; keeps a record of all patient contacts
  • Maintain strong working knowledge of products and services offered by company
  • Answer phone calls, returns voicemails, routes calls to proper team members, and corresponds with patients via email
  • Perform referral operations such as order intake, customer service, insurance verification, documentation verification, prior authorization, and scheduling
  • Prepare billing documents, such as CMNs and other waivers
  • Ensure that referrals and other patient requests are addressed or processed in a timely manner
  • Identify patient needs or desires to recommend appropriate products or services
  • Work with teammates to resolve customer complaints. Escalate complaints to leadership when necessary.
  • Provide feedback to leaders to help improve business practices; assist in creating ways to deliver excellent customer service

About Us ---
Valley Seating and Mobility, a division of Quipt Home Medical, services for Complex and Standard Power and Custom Manual Mobility products are overseen by a RESNA certified Seating and Mobility Specialist (ATP/SMS). Our goal is to provide quality outcomes through clinically appropriate and cost effective solutions for our patients.


Our Values: A Valley Seating and Mobility team member is...

  • Collaborative and works with others to find solutions
  • Results-driven and identifies and achieves goals that further our Mission
  • Innovative and seeks solutions to challenges and takes initiative to improve
  • Sincere and works with honesty, integrity and empathy
  • Professional with high expectations for quality of work, competence, demeanor, ethics

Our Mission: Enhance patient outcomes by providing exceptional service and compassionate care


Benefits:

  • Medical Insurance- multiple plans to choose from
  • Dental & Vision Insurance
  • Short Term Disability & Long Term Disability Options
  • Life Insurance
  • Generous PTO plan
  • Paid Holidays
  • 401K match
  • Competitive Pay
  • On-the-job training

Position location: 2330 W Broadway Rd, Ste 103, Mesa, AZ 85202

Requirements:


About You ---

  • High school diploma or equivalent
  • 2+ years customer service experience
  • 2+ years of rehab/mobility experience, or relevant training, preferred; Previous healthcare experience preferred
  • Strong verbal and written communication skills; strong organizational skills and attention to detail; strong analytical, problem-solving, and time management skills