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Front Desk Receptionist

4 months ago

Manchester, United States Richard Fichman MD PC Full time
Job DescriptionJob Description

A career that changes lives.

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, and Connecticut. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

As the Front Desk Receptionist, you will play a vital role in the daily flow of patient intake and the level of customer service our patients receive. Being the first point of contact for our patients, you will greet them, collect their demographics, answer questions, schedule appointments, and verify insurance information. You will also oversee and execute everyday administrative tasks to ensure that the medical office runs efficiently.

Job Duties & Essential Functions:

  • Answer phone calls, emails, and in-person inquiries
  • Communicate with patients to schedule appointments
  • Gather and track medical information from patients
  • Organize and input data into electronic health records
  • Inquire and process patients’ health insurance
  • Support office with administrative and secretarial tasks
  • Communicate with internal office team and providers to ensure patients are helped and everyday tasks are accomplished
  • Understand and maintain HIPAA regulations
  • Obtain prior authorization for any patients having in-office procedures.
  • Ensure the reception area is well maintained.
  • Special projects and other duties may be assigned as needed.

Required Qualifications:

  • High School diploma or equivalent required
  • Excellent written, verbal, and listening skills
  • Strong interpersonal, time management, and organizational skills
  • Ability to work a flexible schedule, including weekends
  • Above average customer service skills and the ability to remain calm in stressful situations

Preferred Qualifications:

  • Bilingual Spanish a plus
  • Prior experience in the medical field highly desirable

Work Schedule:

  • Rotating Schedule – including days, evenings, and weekends

Benefits:

We aim to take care of our teammates the same way we take care of our patients.

All SightMD employees receive the following benefits:

  • Medical/Prescription Drug Coverage
  • Dental Insurance
  • Vision Insurance
  • Company Paid Term Life Insurance & Long-Term Disability
  • Supplemental Insurance Benefits
  • Employee Assistance Program (EAP)
  • Retirement Plan - 401(k)
  • Paid Time Off (PTO)
  • Paid Holidays
  • Career Development Programs

* Eligibility for benefits is based on employment status

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at peopleservices@sightgrowthpartners.com