Field Service Technician

3 weeks ago

Huron, United States Herc-U-Lift, Inc. Full time
Job DescriptionJob Description

Herc-U-Lift, Inc. is seeking a Field Service Technician to join our service and repair efforts in around Huron, SD. This is a fast-paced position that needs an experienced, take charge individual with a proven track record.


The primary function of a Field Service Technician is to perform high quality field service repair work on material handling equipment, MEWPs and/or rail car movers. You are required to respond to customer needs in a positive, caring and timely manner, and build rapport with customers through technical expertise and communication skills to ensure customer feeling of satisfaction through value received.


This position requires a self-motivated, thoughtful individual with a high energy level who is able to work alone with a limited amount of supervision, who is capable of performing complex repairs correctly and safely while building rapport with the customer.


Responsibilities (include, but not limited to):


  • Complete a diagnosis of any mechanical, electrical, or other breakdown or failure of material handling equipment (forklifts, mobile elevating work platforms MEWPS, rail car movers, rough terrain lifts)


  • Performs disassembly, repair and reassembly of engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, couplers, and any other part of material handling equipment and rail car movers


  • Use all tools of the trade, including precision instruments, welding equipment, shop machines, and power tools in making adjustments or repairs.


  • Requires little supervision and is able to assist others in the trade.


  • Make needed repairs to rail car movers, forklifts, sweepers, pallet jacks, MEWPs and other material handling equipment on an as needed basis, including:


  • Electrical Systems: Testing and repairing wiring harnesses and all electrical components. Repair starters, generators, alternators. Install lights, backup alarms and other add on electrical equipment.


  • Hydraulic Systems: Test and repair all components of hydraulics. Install attachments and repair them in shop or on road.


  • Fuel Systems: Repair and adjust gas, LP and diesel. Use analyzer to evaluate exhaust and engine signals. Adjust and set as needed.


  • Drive Trains: Overall repair of engines, transmissions and differentials, Tune up engines - gas, LP or diesel.


  • Steering Systems: Repair both power and manual steering. Repair steer axles.


  • Cooling Systems: Rebuild and install water pumps, flush cooling system, test radiator caps and thermostats. Install engine heater.


  • Tires: Repair & replace tires.


  • Welding: Able to use both arc and gas welders. Use of cutting tools.


  • Tools: Able to use all types of shop and special tools.


  • Repair Manuals & Parts Manuals: Use and understand repair manuals while doing work. Use of parts manual for identifying parts needed for ordering.


  • Maintenance of Shop Tools: Work areas in shop are kept orderly and clean at all times. When doing road repairs, leave customers site clean.


  • Work Orders: Follow information on order. If any questions, ask before starting job.


  • Be neat in appearance and receptive to any conversation pro/con from customer you are HUL's eyes & ears. Pass on any problems or opportunities to proper HUL personnel.


  • Maintains technical knowledge by attending training; reviewing technical publications provided by HUL.


  • Display Service Department Values:
  • Communication: timely and informative to both internal & external customers.
  • Attitude: being of positive character, willing and able to be of assistance to others.
  • Relationship Building: strives to maintain and enhance interdepartmental interaction and external customer experiences.
  • Personality: openly approachable exhibiting a “Customer First” demeanor.
  • Pride: in our People, Products & Services.


  • Maintain Standards of Performance:
  • Achieve customer satisfaction on every job.
  • After thorough troubleshooting of job, communicate necessary repairs to customer while advising him of any additional work that may be required.
  • Obtain customer authorization on additional work before proceeding with repairs.
  • Efficient Time Management:
  • Report to assigned job at scheduled time.
  • Plan repairs to eliminate unnecessary trips.
  • Follow job through to completion, working overtime as necessary.
  • Upon job completion:
  • All necessary paper work turned in on a timely manner.
  • Parts tagged for warranty.
  • Unused parts returned for credit.
  • Special tool returned to tool room.
  • Maintain and operate company vehicle to company standards:
  • Vehicle Interior and exterior must be clean and organized at all times.
  • Tool compartments and cab organized at all times.
  • Maintain in safe operating condition.
  • Follow company policy and procedures:
  • Safe vehicle usage. Abiding by all local, state and federal laws
  • Safe and courteous driving.


  • Assist in all other duties and/or responsibilities as assigned based on situations and/or needs as they become known to the organization.


  • Job duties and responsibilities may change based on company or customer needs and requirements.




Requirements (include, but not limited to):


· Must be able to diagnose and repair machinery.

· Must be able to comprehend, speak and write the English language.

· Must possess excellent interpersonal and communication skills.

· Must maintain strong attention to detail.

· Strong ability to analyze information.

· Capable of reading and interpreting hydraulic and electrical schematics.

· Maintains a positive attitude and role model for the other employees to follow.

· Works in a neat, orderly, and safe manner, constantly seeking to improve methods and the safety of others.

· High School education required.

· 3+ Years direct Technician experience preferred.


Herc-U-Lift, Inc. offers an attractive compensation and benefits package and 401(k), along with an opportunity for a dynamic career.


AAP/EEO Statement


Herc-U-Lift, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

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