IT Support Analyst

Job DescriptionJob Description

Opening with our client for an IT Support Analyst.

For this role, the IT Support analyst is responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. 

Responsibilities

• Provides in-person technical assistance to employee end users
• Respond to telephone calls, emails, and personnel requests for technical support.
• Troubleshoot a range of user problems including PC hardware, software, LAN and voice network
• Diagnose problem source through discussions with users and coordinate with internal IT organization support and operations groups and/or with vendors to resolve problems
• Acquire, install, and upgrade PC components and software and plann for/respond to service outages and other problems
• Train users on use of new technology and software
• Perform pro-active monitoring of computer systems through appropriate tools.
• Documents, tracks, and monitors problems to ensure timely resolutions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or related discipline preferred.
• Entry level technical support experience
• Strong interaction and interpersonal skills specifically listening and providing guidance,
• Strong analytical abilities to quickly resolve technical problems, evaluate alternative approaches and to recommend the most feasible and economical solutions.
• Strong verbal communication skills, including the ability to document operations procedures

IT Support Analyst - 24-00392

Company DescriptionOxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities.

Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S.

We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote.

We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.Company DescriptionOxford Solutions is a staffing firm specializing in the placement of talented professionals into challenging, career-enriching opportunities. \r
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Our recruiters can help get your resume in front of hiring managers for some of the best known companies across the U.S.\r
\r
We provide multiple avenues of employment to include contract, contract-to-hire and direct placement. Work options vary from onsite, hybrid to remote.\r
\r
We have job openings in the fields of IT, engineering, accounting, finance and banking, along with administrative and customer service opportunities.

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