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Senior Manager, Eligibility, ETSD

3 months ago

Anchorage, United States Cook Inlet Tribal Council Inc Full time
Job DescriptionJob Description


COOK INLET TRIBAL COUNCIL, INC.

JOB DESCRIPTION

Job Title: Senior Manager, Eligibility

Department: Financial Assistance Department

Reports To: FAD Director

Supervises: Eligibility Manager, Compliance Supervisor

FLSA Status: Exempt

Pay Grade: E6

Job Type: Full-time, Regular

AKBCU: Yes ICPA: Yes

General Functions:

The Financial Assistance Department (FAD) Senior Manager’s role is to provide leadership and management as part of a team with other FAD managers and staff. The Senior Manager administers and provides direct oversight of the Child Care Program, Eligibility Services, Training & Compliance and Heating Assistance.

Duties and Responsibilities, including but not limited to:

  • Hire, supervise, evaluate and train assigned staff.
  • Provide oversight for staff to ensure proper input of all essential program data related to the Compliance and Training Team, Common Application, Financial Assistance for Families, General Assistance (GA), Supportive Services (SS), Tribal Heating Assistance (THA), Child Care Assistance (CCA), PL 102-477 Program Goals and Terminations, and Emergency Short Term Assistance (ESTA).
  • Work as part of a cohesive team with the Director and other managers to ensure effective communication and accountability.
  • Represent the mission of CITC and the Department while collaborating and communicating with partner agencies on a state and national level.
  • Ensure all programs under supervision meets state, federal and granting agency goals/objectives, policies and regulations.
  • Update all program policies and procedures regularly, and create new policies and procedures as needed. Assist Director in PL 102-477 plan updates.
  • Ensure all Grievance and Appeal processes are followed and completed.
  • Collect quarterly statistics and narratives for all programs under supervision, and ensure tracking procedures correlate to data needed and grant requirements.
  • Ensure all program reports, internally and externally, are submitted in a timely manner, and ensure programs are prepared for internal and external grant required audits.
  • Track and manage program budgets.
  • Ensure fiscal accountability for all programs under supervision, and appropriate use of all benefit and supportive service distribution.
  • Work in partnership with the Case Management/Alaska’s People Teams for the delivery of Family Cash Assistance, GA and Employment Services to eligible participants.
  • Bring policy issues to the FAD Director as they arise.
  • Maintain confidentiality in compliance with 42 CFR, Part 2, policies and procedures.
  • Become familiar with the State Eligibility Information System (EIS).
  • Become knowledgeable of the FAD program databases.
  • Become knowledgeable of the Commission on Accreditation of Rehabilitation Facilities (CARF) and work with FAD team to ensure continued compliance and recertification.
  • Work as part of a team: the team includes co-workers, partner agencies and the participant.
  • Attend and actively participate in Department meetings and trainings.
  • Provide department oversight in Department Director’s absence.
  • Maintain confidentiality according to regulations, policies, and procedures.
  • Perform all related duties as needed and assigned.

Job Specifications:

  • Excellent verbal and written communication skills.
  • Strong organizational and time management skills.
  • Demonstrated ability to handle crisis situations.
  • Excellent customer service skills.
  • Demonstrated ability to work independently with minimal supervision.
  • Strong computer skills.
  • Demonstrated knowledge of Alaska Native and American Indian culture and/or community resources.

Minimum Core Competencies: CITC Values, Respectful Leadership, Professionalism, Emotional Intelligence, Problem Solving/Critical Thinking, Communication Skills.

Minimum Qualifications:

  • Bachelor’s degree in Social Service, Business Management or related field.
  • Minimum of two (2) years’ experience in employment, training, or social service programs and non-profit management.
  • Minimum of two (2) years’ experience in personnel management.
  • Minimum of two (2) years’ experience in budget management.
  • Knowledge of Alaska Native and American Indian culture and or community resources.
  • Valid Alaska Driver’s License and be insurable under CITC’s automotive insurance, which requires a driver to be at least 21 years of age and have had a driver’s license for at least three years.
  • Continued employment is contingent upon a receipt of a satisfactory state and federal background check.

Preferred Qualifications:

  • Master’s degree in Social Service, Business Management, or related field.
  • Previous experience in employment, training, or social service programs and non-profit management.
  • Minimum one (1) year of experience in Temporary Assistance to Needy Families program management.
  • Experience with other eligibility-based programs such as Food Stamps, Adult Public Assistance, General Assistance, and Medicaid.

Physical Requirements:

  • Primarily works in an office setting, with extended periods of time at a desk and on a computer.


Disclaimer

The information provided in this description has been designed to indicate the general nature and level of work performed by incumbents within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this job. Management has sole discretion to add or modify duties of the job and to designate other functions as essential at any time. This job description is not an employment agreement or contract.