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Customer Service Manager

4 months ago

Westerville, United States Classet Full time
Job DescriptionJob Description

If you love people, love to help, and love to work hard and win, we would love to meet you

Ace Handyman Services a national leader in the home improvement and home repair services industry. We are looking for highly organized and motivated candidates just like you to ensure efficient and smooth daily operations. We are offering a starting hourly rate of $22 to $26 depending on your experience

In this role you will facilitate calls to educate our customers on the types of services & solutions we provide as well as our service model. NO CONSTRUCTION EXPERIENCE REQUIRED

This is a high call volume and fast paced role, this person must thrive in a fast and busy environment This position will also assist with most of the daily administrative tasks - warranty calls, data entry, customer follow up, etc.

Other tasks associated with this position:

  • Building our team of craftsman - this would include facilitating screening calls, interviews, hiring, and orientations with new craftsmen
  • Potential networking opportunities to get the word out in the community about who we are and what we do

Requirements

  • 3+ years of Previous Experience in Sales, Customer Support, or Administrative work
  • Previous scheduling experience
  • Willing to work in-person at our Westerville office
  • Excellent computer and typing skills
  • Friendly, Professional, and ready to help our amazing Customers and Handymen
  • Experience in the industry, and specifically with the Service Titan platform is a huge plus

Benefits

  • Paid Vacation
  • Dental Insurance
  • Performance bonuses
  • Flexible scheduling
  • Advancement and growth opportunities
  • Regular pay reviews
  • Plus more

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