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Customer Service Coordinator

2 months ago

Westerville, United States Creative Financial Staffing Full time

Customer Service Coordinator

ABOUT THE COMPANY:

  • Our client is a global leader in designing, manufacturing, and servicing mission critical infrastructure technologies for critical power and thermal management systems in the Columbus market.
  • They are looking for a Customer Service Coordinator to help in their Service department.
  • If you are passionate and looking for real-world experience, our client would be interested in speaking with you.
  • Some of the employee reviews, include things like"
    • "Great leadership and work/life balance"
    • "A pleasant work environment with tremendous potential for growth for its employees"
  • They offer excellent benefits, including 401K, Medical, Vision, Dental and Health Wellness.
  • Our client is also involved in the community by charitable events and donations they offer.

OVERVIEW OF THE CUSTOMER SERVICE COORDINATOR ROLE:

  • Strong ability to manage routine, repetitive and data entry related tasks which support our customer experience with route entries into our scheduling software and data integrity of SMS
  • Report remedial activities as defined by customer contract
  • Handle basic tasks associated with customer service and administrative support of assigned customer accounts. Tasks related to creating excel spreadsheets to track customer environmental conditions and data integrity of our SMS system and related programs.
  • Provide high levels of support to multiple Customer Advocates in a timely and accurate manner
  • Handle all assigned administrative and support tasks in an organized, efficient and accurate manner
  • Provide customer service support for all levels of internal and external customers

QUALIFICATIONS FOR THE CUSTOMER SERVICE COORDINATOR:

  • Time management and organizational skills with emphasis on detail
  • Excellent verbal and written communication skills
  • Needs to demonstrate excellent customer service and problem resolution skills
  • Must be assertive, persistent, organized, and good on follow-up
  • Able to handle routine and repetitive tasks with minimal supervision and meet deadlines
  • Experience in interacting with all levels within an organization