Field Support Technician

2 weeks ago

Chicago, United States Zentro Full time
Job DescriptionJob Description

 

Zentro is one of the fastest-growing internet service providers in the country, and we’re not about to stop there.

We’re putting the corporate giants on notice by providing residential and business customers with remarkably fast, exceptionally reliable internet service for less. And we’re doing it all with uncommonly responsive customer service and technical support — something the other guys can only manage in their dreams. Maybe.

READY TO BECOME A ZENTRO PRO?

Keeping internet connections up and running all day every day is kind of a big deal, and our people are proud to be doing it. Some might consider us the unsung heroes of the digital age. That’s what we think of ourselves anyway. Every person and every role here is important, and the positive energy you bring to work with you has tremendous value.

Zentro Pros come to work every day excited to make an impact. If you have an entrepreneurial spirit like we do, a strong work ethic, and a common-sense style to conducting business, there’s no doubt you’d fit right in. Zentro leadership also places great value on initiative, rewarding employees who exceed goals and expectations. So, if you’re a real go-getter, you’re definitely going to get noticed.

A COMFORTABLE PLACE TO DO YOUR BEST WORK

It’s no secret – happy people do better work. So we proudly provide a pleasant, highly functional work environment where our Zentro Pros can find their center and excel. Our headquarters is presently situated in Chicago’s burgeoning West Loop tech hub, surrounded by fast-growing technology companies of all kinds and sizes. We’re a short distance from public transportation, not to mention a growing variety of Michelin-rated restaurants, entertainment venues, and the Fulton Market District. With a job here, work is only the beginning.

A SOFT SPOT FOR THE PEOPLE WE SERVE

Zentro is proudly committed to playing an important role in the communities we serve. We’ve even partnered with large municipalities (like the City of Chicago) to provide free Wi-Fi to parks and beaches. It’s all about keeping people connected wherever they go. But, seriously, enough about us…we’re really excited to learn more about YOU

What's This Role?

When you join Zentro as a Field Service Technician, you’ll be a part of our frontline team that’s supporting our valued customers.  Whether it’s connecting them to our services for the first time or troubleshooting their existing connections, your work will create a personal customer experience that supports our company’s mission of taking customer care to the next level.  If you’re up for delivering great customer support in a fast-paced environment, we’re up for providing you with opportunities for success. 

As a Field Service Technician with Zentro, you’ll find yourself working in some of downtown Chicago’s premier high-rise and mid-rise buildings, supporting both our Internet and DirecTV services. You’ll need to be able to work independently, but most importantly, you’ll need to have excellent customer service skills as you’ll educate customers on our services. We’ll look to you to promote our services as a premier service provider while you provide best-in-industry customer service during appointments. 

Your day to day: 

  • Utilize the existing cabling (ethernet fiber, coax, etc) to provide Internet and DirecTV to the customer.
  • Install and troubleshoot Customer Premise Equipment (CPE).
  • Use proper tools and meters (i.e. DirecTV AIM Meter) to ensure optimization of our services. 
  • Verify all services are working optimally and demonstrate the services to the customers. 
  • Perform routine clean-up and maintenance of our equipment in IDFs/MDFs.
  • Use a company issued PC and your personal cell phone to update and complete scheduled appointments. 
  • Drive a company vehicle (if available). 
  • Communicate with our CSRs and NOC when required to get the job done. 

Qualifications: 

  • Complete understanding of the physical layer, Cat 5/6, 66 blocks, 110 blocks, patch panels, multimode fiber, coax, etc.  
  • Customer friendly personality and good conversation skills. 
  • Superior troubleshooting and critical thinking skills. 
  • Solid understanding of home networking equipment, switches, routers, WiFi, streaming devices, etc.  
  • Experience with DirecTV service.
  • Proficient computer skills.
  • Knowledge of network troubleshooting tools such as, but not limited to: ping, traceroute, telnet, ssh, etc.
  • Ability to multitask in a fast-paced environment. 
  • Proficient in troubleshooting common DirecTV errors such as 771 and 775. 
  • Physical requirements:  Must be able to lift 60 lbs and be ok with standing for long periods and comfortable working in different positions such as kneeling, crouching, stooping, and other uncomfortable positions.    

Requirements: 

  • Valid driver’s license and a good driving record. 
  • Must be willing to work day, evening or night hours; overtime, emergency on-call rotation, weekends and holidays as required.
  • Must be reliable and punctual. 

Highly Preferred Qualifications: 

  • Experience with both Internet and DirecTV services in an Multi Dwelling Unit (MDU).  Nearly all of our customers reside in a midrise or a highrise (not single family home). 

Powered by JazzHR

HrbAnHMz9W

  • Collections Technician

    6 days ago

    Chicago, United States Field Museum Full time

    Our Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history. The Field Museum is searching for a Collections Technician to assist with grant-funded digitization of land snail specimens. Data are managed on an Axiell EMu platform. Ongoing efforts are focusing on the...

  • Collections Technician

    4 days ago

    Chicago, United States Field Museum Full time

    Job DescriptionJob DescriptionOur Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.The Field Museum is searching for a Collections Technician to assist with grant-funded digitization of land snail specimens. Data are managed on an Axiell EMu platform. Ongoing efforts...

  • Field Trips Educator

    4 days ago

    Chicago, United States Field Museum Full time

    Job DescriptionJob DescriptionOur Mission: Since the 1893 World Columbian Exposition, our organization has aimed to connect people to the natural environment and human history.As a member of the School Programs team, the Field Trips Educator’s primary role is to develop from ideation to implementation, field trip experiences for Illinois Pre-K-12th grade...

  • Field Support Technician, JenCare Executives

    6 days ago

    Chicago, Illinois, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...

  • Field Technician

    2 weeks ago

    Chicago, United States ThreePDS Inc. Full time

    Computer Field Technician Needed - Chicago, IL Job Details: Job Class: FE 2 Work Location: Chicago, IL 60607Driving/Non-Driving: Non-DrivingDuration: Temp to PermMinimum Experience: 1 years and must be reflected on resume Job Description:As a Field Technician/Engineer, your primary responsibility will be installing, diagnosing, servicing maintaining...

  • Field IT Technician Supervisor

    1 month ago

    Chicago, United States Vending Coast LLC Full time

    Job DescriptionJob DescriptionWe are aggressively hiring for a Field Technician Supervisor to assist in helping further growth! Are you experienced Field IT Technician who are pro with hardware troubleshooting and installation?In your job, do you feel stuck with no room for growth? Do you feel like the walls are closing in around you? Then join our growing...

  • Field IT Technician

    1 week ago

    Chicago, United States Vending Coast LLC Full time

    **Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in the IL area!** - Bilingual in Spanish will put you on Top of our list!_ **Job responsibilities**: - Complete installations and provide support at client...

  • Field IT Technician

    2 weeks ago

    Chicago, United States North Vending LLC Full time

    Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area! Bilingual in Spanish will put you on Top of our list! Job responsibilities: Complete installations and provide support at client locations (small local...

  • Field Technician

    6 days ago

    Chicago, Illinois, United States TestAmerica Laboratories Full time

    Eurofins Test America is searching for a Field Technician in Chicago, IL Assists with routine and non-routine sampling, monitoring, and data collection activities in support of environmental monitoring programs and client service requests Field Technician responsibilities include, but are not limited to, the following : Collects, documents, packages,...

  • Field Technician

    5 days ago

    Chicago, United States TestAmerica Laboratories Full time

    Eurofins Test America is searching for a Field Technician in Chicago, IL Assists with routine and non-routine sampling, monitoring, and data collection activities in support of environmental monitoring programs and client service requests Field Technician responsibilities include, but are not limited to, the following : Collects, documents, packages,...

  • Field Service Technician

    1 week ago

    Chicago, United States Diligent Robotics Full time

    **What we're doing isn't easy. But nothing worth doing ever is.** We envision a future powered by robots that work seamlessly with human teams. We build artificial intelligence that enables service robots to collaborate with people and adapt to dynamic human environments. Join our mission-driven, venture-backed team as we build out our customer-facing...

  • Regional Field Service Technician

    2 weeks ago

    Chicago, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Regional Support Technician (also known as Robotic Systems Technician, Field Service Technician), you will play a crucial role in maintaining and supporting robotic systems. This role involves extensive travel, providing technical expertise, conducting technical training sessions, and ensuring top-notch customer...

  • Field Service Technician

    6 days ago

    Chicago, United States Env Services Inc Full time

    ENV Services, Inc. is currently seeking a Field Service Technician in Chicago. We are a nationwide company and for over 50 years, ENV Services, Inc has been a nationally respected leader in calibration, certification and decontamination services. We are seeking a Field Service Technician to support service operations by providing testing, preventive...

  • Field Service Technician

    1 month ago

    Chicago, United States Path Engineering Full time

    Job DescriptionJob DescriptionRoleAs a Field Service Technician (also known as Field Operations Specialist, Field Maintenance Technician), you will be a key part of a dynamic team, providing valuable input towards assessing and implementing departmental goals. You will be responsible for conducting customer service visits, documentation, day-to-day repair,...

  • Hardware Field IT Technician

    2 weeks ago

    Chicago, United States Gladus LLC Full time

    Are you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area! Bilingual in Spanish will put you on Top of our list! The Field Service Technician will be responsible for providing on-site client installation, repairs,...

  • Hardware Field IT Technician

    1 month ago

    Chicago, United States Gladus LLC Full time

    Job DescriptionJob DescriptionAre you experienced Field Technician who are pro with hardware troubleshooting and installation? Then join our growing IT Team of the Lead supplier for B2B vending, POS, coin operated machines in IL area!Bilingual in Spanish will put you on Top of our list!The Field Service Technician will be responsible for providing on-site...

  • Field Service Technician II

    2 weeks ago

    Chicago, United States Toshiba Full time

    Field Technician II Hourly range $20.00-$24.00, depending on experience. Monthly Technician Bonus Plan Auto Reimbursement Program (Fleet vehicle and gas card when available)  Are you driven by purposeful work and the opportunity to grow your career? Imagine traversing the Chicago, IL area and being the hero in every office you step into. Multiple...

  • IT Field Technician

    1 week ago

    Chicago, United States AmorServ Full time

    About the job IT Field Technician (Entry-Level) Our company, a leader in technology solutions for a diverse range of industries, is expanding our team in Chicago. We are actively seeking five dynamic, highly motivated local individuals to fill the roles of entry-level IT Field Technicians. This position offers a unique opportunity for those eager to start a...

  • Field Service Engineer/Biomedical Technician

    7 days ago

    Chicago, United States IQVIA Holdings, Inc. Full time

    For software upgrades, installations, and troubleshooting medical devices in a hospital with the support of an on-site team. The current product line being supported is an infusion pump device. This is a great opportunity for you to advance your tech Medical Technician, Service Engineer, Field Service, Technician, Biomedical, Medical, Technology

  • Field Service Technician

    6 days ago

    Chicago, United States ENV Services Full time

    Job DescriptionJob DescriptionENV Services, Inc. is currently seeking a Field Service Technician to serve customers in Chicago and surrounding areas.We are a nationwide company and for over 50 years, ENV Services, Inc has been a nationally respected leader in calibration, certification and decontamination services. We are seeking a Field Service Technician...