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Hybrid Lead Medical Assistant

2 months ago

Tampa, United States Defy Medical Full time
Job DescriptionJob DescriptionSalary: $20 per hr

Who Are We?

 

Defy Medical is a concierge medical clinic that is based in Tampa and remotely throughout the country with our telehealth services. Quickly growing in our field with specialized and individualized preventative and restorative therapies. We are committed to improving the lives of our patient while maintaining the highest level of care through the process.

 

What Are We Looking For?

 

Defy is looking for a Lead Medical Assistant to add to our growing team. The Medical Assistant Team plays a pivotal role in the patient care plan. Through patience, integrity, communication, and understanding a Medical Assistant will guide our patients to feeling better and improving their lives.

A Medical Assistant at Defy is outgoing and enjoys helping people. They can adapt and learn new computer programs quickly. Multitasking, communication, and critical thinking are pillars for a Medical Assistant. Patient care is the key element to being successful in this role.

 

For the role of Lead Medical Assistant, some duties and responsibilities are listed below.

 

  • Monitor department productivity in Help Scout.
  • Monitor processing of Medical Team tickets and all tasks within the MA dept.
  • Assist with handling escalated patient calls or complaints and provide resolution.
  • Assist with new hire training.
  • Work with coaching and developing associate performance
  • Respond to staff questions via Teams
  • Assist with training new hires

 

Responsibilities

 

  • Phone triage patients throughout the country via telemedicine
  • Handle high volume phone traffic
  • Communicating with providers
  • Maintain client and employee privacy in accordance with HIPAA regulations.
  • Explaining treatment procedures to patients and providing follow up education
  • Transmitting prescription refills as directed
  • Check voicemails and return customer calls
  • Maintain email communication with patients, vendors and co-workers daily
  • Provide quality customer service and using effective communication

 

Qualifications

  • 2 + years experience in healthcare setting preferred
  • Phlebotomy Experience
  • Leadership Skills
  • Certified Medical Assistant is a plus but not required
  • Coaching and Development
  • Effective communication

 

Shift

  • Monday - Friday 10:15am-7pm

 

Benefits

  • PTO
  • Paid Holidays
  • Medical
  • Dental
  • 401K after 1st year
  • Employee Discount on services

*Benefits are subject to change at any time