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Supervisor, Enforcement

5 months ago

Baltimore, United States SP+ Full time
Job DescriptionJob Description

Overview

SP+ is driven by Our Promise, “Making Every Moment Matter for a World on the Go.” Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Basic Function - Monitor designated streets, lots, garages, other public areas and/or an entire campus to ensure compliance with parking policies, and/or supervise enforcement officer(s), assist with job related clerical/office work


Responsibilities

  • Provide customer service by answering questions regarding directions, events, building locations and parking policies.
  • Issue citations and warnings for non-compliance with a computerized hand held computer or manual tickets. Impound, boot or relocate vehicles as directed.
  • This position requires the ability to work alone and therefore must exercise proper judgment, tact and diplomacy in dealing with people.
  • Train enforcement officer(s) in parking related duties.
  • Participate in programs to improve client and customer satisfaction.
  • Assist maintenance staff with duties related to parking equipment and facility upkeep and maintenance. This includes but is not limited to: inspecting and assessing lots for maintenance issues, painting, cleaning and repairing parking meters and pay and display machines, installing signs, sign posts and meter posts.
  • Assist in the collection and security of all monies received through parking meters, multi-space machines , pay on foot technology and any other means of collecting parking revenues and fees.
  • Assist event staff with activities related to parking for events. This includes but is not limited to: setting up for events, traffic control, receipt of payment for parking, and lot usage control.
  • Assist office staff with activities related to permit sales during peak seasons. This includes but is not limited to data entry, collating mailings, providing frontline customer service.
  • Assist with progressive disciplinary actions.
  • Create schedules and daily deployments.
  • Review/gather parking related data.
  • Other related duties as assigned.

* Please note that Enforcement Supevisors are not sworn police officers and have no arresting authority.


Qualifications

Qualification Requirements: The personnel selected for parking enforcement officer positions must have certain traits and abilities that enable them to achieve expected levels of performance. Some of the most important competencies are exercising sound independent judgment and maintaining a high level of customer service. Other areas include:

  • Knowledge of geography of the area they are enforcing
  • Knowledge of hazards and safety precautions
  • Ability to use a hand held computer
  • Ability to operate a motorized vehicle or bicycle
  • Ability to understand and apply parking regulations
  • Ability to interact with others in a courteous and tactful manner
  • Ability to walk for extended periods of time
  • Ability to work in all weather conditions
  • Must be 18 years of age or older at time of hire

Availability to Work: Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement: The individual will be required to have and maintain a valid state-issued driver’s license with a current address and acceptable driving record.

Physical Demands and Work Environment

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; talk and listen. Employees are regularly exposed to outside weather conditions including snow storms, and extreme heat.

Employees work in and around potentially dangerous traffic situations, and employees are to be safety conscious at all times.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.