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Electronic Records Tech/Patient Service Rep I
2 months ago
Seattle Radiology is located on a narrow strip of land between the salt waters of the Puget Sound and the fresh waters of Lake Washington, Seattle is known for its bustling waterfront, lush evergreen forests and the picturesque backdrop of the San Juan Islands. Just beyond the water are two rugged mountain ranges, the Olympics to the west and the cascades to the east.
Position: This position is located on-site, at Seattle Radiology.
Compensation:
Hourly salary range $20.82 - $29.40. Salary is based on multiple factors, including but not limited to job-related experience, knowledge, skills, abilities, and employment status.
Benefits:
- 2 Medical plans to choose from, dental, vision, life, and LTD
- HSA and FSA available
- A 401(k)-employer match, with a profit-sharing component
- Up to 21 paid days off per year
- 8 paid holidays annually
- Life and disability insurance
- Free onsite parking
- Learning opportunities through professional development programs
- Educational Assistance
- Service bonus
- Discretionary annual performance-based bonus
The Electronic Health Records Tech/Patient Services Representative is a hybrid position supporting medical records and medical reception. The primary responsibility is to deliver outstanding customer service for our patients and health care team members.
Responsibilities:
- Processes all incoming and outgoing mail, distributes to appropriate departments
- Processes all Attorney requests accurately and timely, making sure we have all necessary documentation before releasing records
- Distributes patient medical information to patients and outside medical facilities, once appropriate documentation is provided, following the HIPPA laws. Properly documents destination of each request
- Merge Patient accounts as applicable
- Resolves all problems/issues with reports and distribution in a timely manner
- Processes all outside reads and outside read consults in a timely manner
- Communicates in person and over the phone in a helpful and courteous manner
- Support Patient Portal inquiries and chart verification
- Scan, digitize, and merge all films for physician reading. Ensure all patient information is correctly entered into system. Purge old films in compliance with the federal law.
- Follows all HIPAA regulations to ensure patient confidentiality
- Facilitate conference preparation, load images to dashboard and / or laptop
- Performs a variety of clerical functions that support the overall Imaging Center
- Ability to provide excellent in person and phone service, to a high volume of patients
- Accurately enters patient information in a timely manner
- Ensures the accuracy of patient demographic information, scheduling information and insurance/authorization information
- Positively provides medical reception to patients following provided guidelines
- Ability to meet performance metrics, with a focus on quality, accuracy, and timeliness
- Ability to de-escalate conflict situations and or knows when to engage assistance from department supervisor
Prior Experience:
- High school diploma or equivalent required.
- Must be familiar with medical terminology in a radiology context.
- 2 years experience in a medical office setting, providing customer service, preferred.
- Must be proficient with MS Office Suite
- Must have excellent verbal and written communication skills. Must be able to work responsibly and to maintain the highest of confidentiality.
About Radia
Radia is one of the largest and most progressive radiology groups in the nation. Our team of more than 200 board-certified radiologists, with specialty training in everything from Mammography to Neuroradiology and Musculoskeletal to Interventional, provide more than 50 hospital and specialty clinic partners with on-site radiology coverage and interpretations. #INDSEARAD
