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Membership Representative

4 months ago

Thousand Oaks, United States Southeast Ventura County YMCA Full time
Job DescriptionJob DescriptionJob Details

Job Location

Yarrow Family YMCA - Westlake Village, CA

Position Type

Part-Time

Are you a driven, energetic individual ready to dive into a great job?

Are you known for being friendly and positive?

Are you 18 or older?

GROW YOUR CAREER AT THE YMCA

Y would I apply?

  • FREE Gym Membership
  • Work with Your Friends - Text them the link to this page now
  • Build Your Resume
  • Opportunities for Growth
  • Community Involvement

Sound good? (We think so, too) Here's what you would do:

  • Provide premier service to members and guests
  • Provide members and guests with information on YMCA membership and programs
  • Process membership & program transactions accurately
  • Build supportive and caring relationships with members and guests
  • Assist members and guests with their health and program goals
  • Listen to suggestions/concerns and respond appropriately
  • Provide supervisor with all changes to established work schedule
  • Assist with member/program recruitment, retention and recapture efforts that may include tours, phone calls, emails, appointment setting and follow-up procedures
  • Assists membership team to achieve membership and program enrollment goals
  • Complete and report daily shift responsibilities
  • Ensure members follow policies as outline in Membership Handbook
  • Communicates/collaborates with other departments including by in-person, phone, email and on walkie-talkies
  • Recognizes, responds and corrects any risk or safety issues
  • Responds to emergency situations according to the Emergency Action Plan
  • Support promotional & fundraising efforts
  • Follow Membership Representative staff dress code
  • Attend mandatory staff meetings
  • Performs other job-related duties as requested and necessary

"OK, I'm sold" What do I need to qualify?

  • Minimum 18 years old.
  • Current CPR, First Aid and AED certification issued by a nationally recognized sanctioning organization such as American Red Cross, American Heart Association or ASHI. Certifications must be current and maintained at all times.
  • Knowledge of YMCA programs and facility features.
  • Proficient with web-based database systems and word processing software.
  • Ability to work with and interact with a diverse group of people.
  • Ability to communicate verbally and in writing.
  • All required online training must be completed within 30 days of hire.
  • Criminal record clearance.