Membership Coordinator

POSITION SUMMARY:

The Membership Coordinator will act as lead staff for the facility and membership department during shift hours and when the department supervisors are not in the facility. The coordinator should have outstanding interpersonal and verbal communications in order to drive association and branch objectives of improving acquisition and retention of members, the ability to learn in a fast-paced environment, the ability to work in a team setting with both staff and volunteers, and the vision to see new opportunities and respond to them. They should have strong technology experience, including excel, database and word programs, have the ability to apply creative problem-solving to ensure member satisfaction and retention, and have the ability to respond to safety and emergency situations.

ESSENTIAL FUNCTIONS:

• Focus on building relationships with new and current members, supporting program directors, and assisting the welcome center.
• Assist members and guests with any questions about our Y and help with member transactions, such as joining the Y, program registration, cancellations or making a membership change.
• Contributes to membership sales by giving facility tours, conduct membership calls, provide information about Y membership and programs, and connecting members with the appropriate program director.
• Work with membership team to recapture unsuccessful membership billing, future expiring credit cards and memberships that are about to renew/terminate.
• Proficient in Daxko Operations and Microsoft Office Suite.
• Responsible for reporting membership activity; sales, terms, holds, etc.
• Lead frontline staff for all member related concerns including coaching and scheduling.
• Responsible for ensuring all membership staff have current and accurate program information available at the membership desk, as well as promoting online registration to staff and membership
• Ensures that frontline staff adhere to department operating procedures, guidelines, code of conduct.
• Conducts periodic internal membership campaigns sales efforts and supports externally at community events.
• With the support of YMCA Leadership, directs, creates front desk schedules, hires, and manages day-to-day membership operations.
• Supports and assist in Y activities and special events as assigned by the YMCA Leadership.
• Participates in the Y's Annual Campaign, both staff and Member Campaigns.
• Attends community events, represents the YMCA in community initiatives under the direction of YMCA Leadership.

YMCA COMPETENCIES (Team Leader):

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors' communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models' adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

QUALIFICATIONS:

1. Bachelor's degree in related field or at least one year of related experience
2. Minimum age of 21
3. All required online training must be completed before starting work
4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community
5. Ability to work both independently and collaboratively
6. Demonstrated ability to anticipate, effectively communicate and solve practical problems and resolve issues
7. Excellent written and verbal communication skills
8. Excellent critical thinking skills
9. Ability to multi task and pay attention to details
10. Ability to work both independently and collaboratively
11. Excellent overall computer / internet skills

WORK ENVIRONMENT:

1. Ability to sit and work on a computer for extended period of time
2. Ability to lift 25 pounds
3. Physical, visual and auditory ability to perform the essential functions of the job with or without reasonable accommodations