Customer Support Representative

2 weeks ago


Springville, United States Mixhers, LLC Full time
Job DescriptionJob DescriptionDescription:

Primary Responsibilities

  • Interact day-to-day with customers via phones, providing them with a positive and helpful experience. Will be cross-trained on emails, chats, reviews, and socials to support the team as needed.
  • Identify and assess customer needs to achieve satisfaction
  • Provide expert answers to questions about orders, products, pricing, usage, ingredients, and availability
  • Upsell, cross-sell and retain customers where appropriate
  • Follow company communications guidelines and procedures under minimal supervision
  • Approve and organize customer returns and exchanges
  • Build sustainable relationships and trust with our customers through open and interactive communication
  • Provide appropriate solutions and alternatives to customer feedback
  • Report consumer insights to the manager (i.e. trends, product innovation, business and shipping feedback, etc).
  • Other duties as assigned
Requirements:

Qualifications

  • High school diploma
  • Successful experience in a corporate environment
  • 2-3 years experience working in customer support, specifically on phones
  • Strong written and verbal communication skills; including active listening and clear articulation
  • Ability to problem solve and alleviate conflicts or escalate tactfully
  • Ability to multitask, manage time, and prioritize day-to-day responsibilities
  • Ability to work individually and as a team
  • Ability to report consumer insights to management
  • Bonus: Experience using Shopify Plus, Yotpo, Google Suite, Monday, Slack, and Recharge


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