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Retail Sales Associate

2 months ago

Bloomington, United States Canada Goose Inc. Full time
Job DescriptionJob DescriptionCompany Description

Canada Goose isn't like anything else. We've built something great, something special - an iconic lifestyle brand with an inspirational and authentic story. At the heart of it is our promise to inspire and enable all people to thrive in the world outside. To Live in the Open. At Canada Goose, you're part of a movement that belongs to something bigger. One that seeks out the restorative power of nature and is driven by a purpose to keep the planet cold and the people on it warm. We endure any condition, observe every detail, and are building a community that believes in living bravely and coming together to support game-changing people.

Here, opportunities are everywhere - to try something new, to learn, to do meaningful and impactful work, and they're yours for the taking.

Job Description

Position Overview:

The Brand Ambassador - Experience is responsible for creating and delivering highly engaging customer journeys, helping cement Canada Goose as a luxury performance lifestyle brand.  You embody Canadian Warmth, demonstrating expertise in every recommendation and conveying warmth in each interaction, bringing the guest journey to life. You consistently develop authentic relationships, always demonstrating a passion for the customer. You drive sales by achieving revenue targets, building brand loyalty, and collaborating with your team to ensure a seamless customer journey.  Ultimately, you model compelling selling behaviours, execute with operational excellence, and are a steward of Canada Goose’s values and culture.    

 

What You’ll Do:

  • Achieve or exceed personal sales targets and productivity standards
  • Build a positive store environment through effective communication, collaboration and partnership with the management team
  • Attend and participate in all store meetings, events and product knowledge sessions
  • Assist in driving our Net Promoter Score (NPS) and other selling and service metrics such as conversion, average dollar per transaction, average unit retail etc.
  • Contribute to the store's Units per Transaction (UPT) by introducing new, underperforming and strategic categories
  • Develop, maintain and drive personal customer relationship management (CRM) through clienteling and after sale customer engagement
  • Leverage in store elements to provide a memorable customer experience and promote repeat purchase
  • Follow all store operating procedures to minimize store shrink
  • Handle all Point of sale (POS) transactions in compliance with company standards
  • Support in the overall upkeep of physical store maintenance and standards
  • Maintain Visual Merchandise directives

 

Let’s Talk About You:

  • Minimum 2 years of customer service experience, preferably in the apparel retail industry
  • Proven record of successful sales performance
  • Previous experience working with affluent and luxury brands in high traffic locations
  • Strong time management and multi tasking skills
  • Ability to work efficiently in a fast-paced and team orientated environment
  • Good understanding of CRM tools/processes
  • Excellent communication and social skills
  • Basic skills in Microsoft Office, specifically, Word and Excel
  • Bonus points for proficiency in another language
Additional Information

What’s in it For You?

  • A company built on Canadian roots and heritage
  • Your work is recognized with a comprehensive and competitive Total Rewards Program
  • Opportunities for career growth through numerous internal and external programs
  • Recognize and be recognized by your peers with our Goose Rewards & ICON Rewards
  • Be a part of CG Gives. Donation matching and paid volunteer time to help the organizations you care about
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • Inspiring leaders and colleagues who will lift you up and help you grow

We believe in the power of inclusion and are passionate about building and sustaining an inclusive and equitable working environment where all employees can bring their authentic selves to work everyday.  We believe every one of our team members enriches our diversity by exposing us to varying ways to understand the world, identify challenges, and to discover, design, produce, and deliver great products and service. Our different perspectives are what enable us to create, dream and live in the open.

Canada Goose is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

There are multiple ways to interview with us If you require any interview accommodation for your interview, please e-mail us at HR@canadagoose.com.