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Entry Level Service Advisor

4 months ago

American Fork, United States Clegg Auto Full time
Job DescriptionJob DescriptionJob Description

You love cars.  You love problem solving.  You love not working on Saturdays.  You love that you are part of a team that cares.  You love knowing that your team cares about wowing the customer with the Valley's best customer service. Customers in turn love you because of our 5-star reviews and those should be celebrated.  The team knows that profits follow great service.  You take pride in treating every car like mom's car.  You love learning new things, you push yourself to learn more and achieve more and expect the same of others around you. 

You take pride in being a part of a diverse team, from all different backgrounds, who have come together to build something amazing

If this sounds like you then we’re waiting to talk to you
 

Job:

  • 0-3 years of previous experience as a Service Advisor/Writer.
  • Will be reporting to the store manager of the business.
  • You are responsible for working on a team that manages daily operations, planning, and customer satisfaction.
  • You will greet customers, make them feel welcome, find out and document vehicle and customer concerns.
  • You will learn how to build estimates and communicate findings and recommendations to customers.
  • You will answer phone calls.
  • You will call customers to confirm appointments.
  • You will be billing out tickets.
  • You will occasionally help pick up and drop off customers.
  • You will learn how to order and enter parts invoices
  • You will deliver parts to technicians
  • You will send out links for customer reviews.
  • You find ways to stay busy and organized to make stuff happen.
  • Pay depends on experience.  $15-$25 hr range. Expect to learn and grow and be promoted in pay.
 

Requirements:

You must be a perfect fit for our culture, looking to make a difference and change the auto repair industry one customer at a time.

  • 3+ years delivering amazing customer service; automotive experience would be a plus
  • Integrity first
  • Passionate about your work
  • Friendly and Outgoing
  • Engaging
  • Compassionate
  • A self-starter
  • You are obsessed with creating an amazing customer experience, working to win repeat and referral business, creating customers for life

Knowledgeable:

  • You speak simply to customers in ways they can relate to
  • You can learn to speak technically to mechanics in ways they can relate to

Effective:

  • You are cool and level-headed
  • You embrace conflict but you don’t attack others
  • You are comfortable coaching others because you want to help them
  • You can present yourself in a warm and professional manner

You are learning:

  • You embrace change and try to grow and learn
  • You have the computer skills to do the job
  • You work to improve and challenge yourself
  • You work to innovate and improve our processes


We Are Employee Owned 

We are employee owned and proud of it  This is a unique place where we are all partners in the business and expected to own our lives and help each other do the same.  We work for our customers because we genuinely care about them and each other and we hold each other accountable in a positive and encouraging way.  It’s not just a job here.  We take this seriously.  If this interests you and you want to learn more, make sure to ask us about this if you are selected for an interview  We can’t wait to tell you more  
 

Company Vision:

  • Our Mission: To become the most sought after employer and service provider in Utah by the beginning of 2026 - That means we need awesome people who are all in
  • Our Purpose: We Delight In Serving Others
  • Our Values:
    • We Embrace Growth: “I embrace opportunities to improve both personally & professionally - one thing and one day at a time.” When a person stops growing in different aspects of their life, they become stagnant. When you become stagnant, that’s where the joy you had from loving what you do gets lost. This is why we will always encourage personal and professional growth. But we also understand that being human means that to really do something great and give it our best efforts, then we can truly only focus on one thing at a time. 
    • We Build Lasting Relationships: “I make & keep promises and build real connections that create fair outcomes.”  When a customer or new employee walks in the door of Clegg Auto, we seek to have meaningful interactions that build lasting relationships. One way to build lasting relationships is to make and keep our promises and commitments to one another.
    • We Choose to Live 200%: “I choose to own my life and be accountable for my actions and I help others to do the same. We Say It, Solve it.”  We believe that every employee should give 100% to wow our customers and live our values. We also believe that every employee should help other employees give 100%. We champion the absent and don’t talk negatively about others.
    • We Find Joy in the Journey: “I work to love what I do each day and choose to see the good in myself and others.”  We come into work excited for what lies ahead Our family culture is centered on finding joy in our work. Part of finding joy in the journey includes finding where you belong. As a Clegg Auto family member, we work with each employee to put them in a position where they find the most joy in their journey. We work to love what we do.
Benefits for every employee who is 18 and older, and works 20+ hours per week:
  • Benefit enrollment and accrual begins on day one
  • Paid time off.
  • 7 Paid Holidays
  • Free Lunch Fridays
  • We Are Employee Owned:
    • Profit Sharing
    • 401(k) with up to 4% matched contribution
    • Life Insurance Benefits
    • Health, Dental & Vision Benefits
    • Mental & Emotional Wellness Benefits
  • Saturdays & Sundays Off 
  • Clean, organized and professional work environment. 
  • Managers that care and listen. 
  • Ongoing training is offered on the job and through outside classes. 
  • Opportunity to advance and pursue your own personal career aspirations. 



 

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