Current jobs related to Bilingual French Customer Service Case Manager - Melbourne - Percepta
-
Bilingual French Customer Service Case Manager
4 weeks ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual French Customer Service Case Manager to join our team at Percepta. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our clients, resolving customer issues, and ensuring customer satisfaction.Key...
-
Bilingual French Customer Service Case Manager
5 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support . As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing The Customer Service Case...
-
Bilingual French Customer Service Case Manager
2 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager...
-
Customer Service Case Manager
2 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Customer Service Case Manager in working on site in Melbourne, FL, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing The Customer Service Case Manager will work with...
-
Customer Service Case Manager
6 days ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Customer Service Case Manager to join our team at Percepta. As a key member of our contact center, you will be responsible for providing exceptional customer service and support to our clients, ensuring that their needs are met and exceeded.Key Responsibilities:Provide timely and effective...
-
Bilingual Customer Service Representative
3 weeks ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Bilingual Spanish Customer Service Representative to join our team at Percepta. As a key member of our Melbourne Customer Relationship Center, you will be responsible for providing exceptional customer service to our clients, responding to inquiries and concerns, and resolving issues in a...
-
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled and motivated Customer Service Representative to join our team in Melbourne, Florida. As a Bilingual Spanish Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, utilizing your excellent communication and problem-solving skills.Key...
-
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Bilingual Spanish Customer Service Representative to join our team at Percepta. As a key member of our Melbourne Customer Relationship Center, you will be responsible for providing exceptional customer service to our clients, utilizing your fluency in Spanish and English to resolve customer inquiries and...
-
Bilingual Customer Service Representative
4 weeks ago
Melbourne, Florida, United States Sherwin-Williams Full timeJob SummaryWe are seeking a highly skilled and bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a Customer Service Specialist, you will be responsible for providing exceptional customer service to our wholesale and retail customers, answering their questions, and recommending the right solutions.Key ResponsibilitiesProvide...
-
Bilingual Spanish Customer Service Representative
3 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support . As a Customer Service Representative (Bilingual Spanish) in Melbourne, Florida , you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You'll Be Doing In this role, you will be...
-
Bilingual Spanish Customer Service Representative
2 months ago
Melbourne, Florida, United States Percepta Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Percepta. As a key member of our Melbourne Customer Relationship Center, you will be responsible for providing exceptional customer service to our clients, utilizing your fluency in Spanish and English to resolve customer inquiries and concerns.Key...
-
Bilingual Spanish Customer Service Representative
2 months ago
Melbourne, United States Percepta Full timeAt Percepta, we bring first-class service across each market we support. As a Customer Service Representative (Bilingual Spanish) in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.What You'll Be Doing In this role, you will be responsible for...
-
Bilingual Customer Service Specialist
4 weeks ago
Melbourne, United States Sherwin-Williams Full timeCustomer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about products, and recommend the right solutions. Job duties involve contact with customers, which may include minors; and access to cash and other payment methods, electronic equipment, personal information, store merchandise and...
-
Melbourne, Florida, United States Magistrates Court Full timeJob Title: Court Support Services Case Manager, BroadmeadowsThis role provides case management support to individuals on bail with complex needs who are participating in the CISP program. The position will be based at Broadmeadows Magistrates' Court.About the RoleProvide case management support to clients with complex needs, utilising a client-centred and...
-
Melbourne, Florida, United States Magistrates Court Full timeJob Title: Court Support Services Case Manager, BroadmeadowsThis role provides case management support to individuals on bail with complex needs who are participating in the CISP program. The position will be based at Broadmeadows Magistrates' Court.About the RoleAssess and manage clients with complex needs, utilizing a client-centred and problem-solving...
-
RN Case Manager
2 weeks ago
Melbourne, Florida, United States Health First Full timeJob Title: RN Case Manager - Case ManagementJob Summary:The RN Case Manager is a key member of our healthcare team, responsible for providing high-quality patient care and coordination of services. As a skilled nurse, you will assess patient needs, develop and implement care plans, and collaborate with healthcare professionals to ensure optimal patient...
-
Melbourne, Florida, United States Magistrates Court Full timeAbout the RoleThis position provides case management support to individuals on bail with complex needs, utilizing a client-centred and problem-solving approach to facilitate rehabilitation and positive behavioural change.Key ResponsibilitiesAssess and manage clients with complex needs, providing culturally responsive and inclusive services.Develop and...
-
Senior Case Manager
2 months ago
Melbourne, Florida, United States Department of Justice and Community Safety Full timeJob Title: Advanced PractitionerAt the Department of Justice and Community Safety, we're seeking highly skilled professionals to join our team in making a positive impact on the lives of individuals and communities.About the RoleWe're looking for experienced case managers to work with complex and high-risk offenders, providing dynamic case management...
-
Advanced Case Manager
1 month ago
Melbourne, Florida, United States Magistrates Court Full timeRoleAs a key member of our multidisciplinary team, you will play a crucial role in supporting participants with complex needs through non-adversarial hearings. Your expertise in case management will enable you to provide holistic and collaborative support, addressing the unique challenges faced by our clients.About the RoleProvide short-term (up to 4 months)...
-
Melbourne, Florida, United States Magistrates Court Full timeRoleThis role provides case management support to individuals on bail with complex needs, utilizing a client-centered and problem-solving approach to facilitate rehabilitation and positive behavioral change. The position is based at Broadmeadows Magistrates' Court.About YouExtensive experience in assessing and managing clients with complex needs.Demonstrated...
Bilingual French Customer Service Case Manager
4 months ago
US-FL-MelbourneDescription
At Percepta, we bring first-class service across each market we support. As a fully remote Customer Service Case Manager (Bilingual French) in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.
What You’ll Be Doing
The Customer Service Case Manager (Bilingual French) will work with customers and prospective buyers to earn and retain their loyalty to our client, a globally recognized provider of high-quality automotive products and services. This will be accomplished by creating relationships based on understanding the customer’s needs, concerns, lifestyle, and preferences by carefully listening to the customer, providing knowledge and resources, and resolving issues in a timely basis. In this role, the Customer Service Case Manager (Bilingual French) is empowered to make decisions using customer satisfaction tools to resolve customer concerns and ensure customer loyalty.
During a Typical Day, You’ll
- Provide an exceptional customer experience with a focus on building a relationship of trust and enthusiasm, while guiding the customer from website to pre-buy experience. This includes vehicle knowledge and availability, local promotions for the brand, assisting with specifications of the vehicle, assisting with customer/dealer connection, and educating the customer on products and services
- Act as a resource for all product knowledge and service support
- Schedule activities as required for special events
- Actively listen to the customer while controlling the interaction to lead the customer in a professional and efficient manner
- Act as a liaison between customer, service support, and dealership by following up to ensure customer satisfaction
- Be responsible for handling inbound customer calls regarding sales and service in a helpful, courteous, and professional manner, displaying knowledge and concern for their needs
- Be responsible for handling emails and chats
- Exhibit strong follow-up and organizational skills, in both verbal and written communication
- Be responsible for resolving customer issues using all available resources, including Dealers (i.e. service personnel, subject matter experts (SMEs), leadership, and field service engineers).
- Return all email and voice mail messages promptly and follow up with customers and dealers as committed
- Be responsible for documenting customer inquiries and concerns
- Use applicable customer satisfaction tools to resolve customer issues. Tools include financial assistance, service plans, payments, and maintenance plans
- Participate in business-related marketing and sales projects
- Meet specified goals as set forth by management
- Provide feedback to management for the continued and improved performance of the department to foster positive results and growth
- Work as a team player – assist other team members when in need of support
What You Bring to the Role
- High school diploma required; Associate or bachelor’s degree is a preferred
- Bilingual English and Canadian French (Fluent) – must be able to pass verbal and written assessments
- A minimum of two (2) years of experience in customer service, call center, hospitality, or public relations, or sales
- Experience in a luxury field (hospitality or brand product) is a plus
- Knowledge of the automotive industry is a plus
- Strong verbal and written communication skills
- Strong customer service, interpersonal, and relationship-building skills
- Excellent English language (oral and written), with grammatical knowledge and etiquette
- Typing skills (minimum of 30 words per minute)
What You Can Expect
- Pay rate of $20.34 per hour, inclusive of the base pay of $18.34 per hour + $2.00 per hour premium for the bilingual French skill
- Health/Dental/Vision/Life Insurance
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- 401(k) with company match
- Vacation/Sick Time and Paid Holidays
- Tuition Reimbursement
- Employee Assistance Program
- Employee Discount Program
- Training and Development Programs (Percepta College)
- Employee Rewards Program (Perci Perks)
A Bit More About Your Role
This position is a single point of contact for customers to address sales, product knowledge, service issues, dealer information, and to obtain resolutions. Customer interaction will be accomplished through a combination of inbound/outbound phone, email, and other correspondence.
About Percepta
Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients.
Our values are the heartbeat of our organization, and we live, breathe, and play by them every day. As a Percepta team member, you can expect:
Culture of Service – to be treated like you are the customer from day one
Teamwork– belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value in your contributions
Respect– a team that is accountable, dependable, and gives you their full attention
Proactive– to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization
Career Growth – lots of learning opportunities for aspiring minds
Diversity – be a part of our growing diverse and community-minded organization that is all about having fun
Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.
Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.
