Front Office

1 week ago

Surprise, United States IRONWOOD PHYSICIANS,P.C. Full time
Job DescriptionJob Description

Position Summary:

Responsible for the overall flow and efficiency of the front office check-in procedures. Greets each patient and portrays a positive attitude daily. Maintains up-to-date patient information and collects applicable payments. Assists each patient with appointment scheduling and portrays a positive attitude daily. Performs job duties and responsibilities in compliance with company policies and procedures. Performs other duties and responsibilities as required.

Essential Duties and Responsibilities:

  • Must be able to type and work on a computer.
  • Ability to work in a constant state of alertness and safe manner.
  • Performs other duties as requested by supervisor, administrator, or physicians.

Check-In

  • Greets patients as they enter in a friendly and courteous manner.
  • Collects payments as requested by the Financial Counselor and walk-in payments.
  • Maintains cash drawer and balances daily at mid-day and end of day close out and alerts appropriate person when cash drawer balance is at an unacceptable level.
  • Balances payments at mid-day and end of each day.
  • Posts patient payments into all required systems.
  • Updates AOB, HIPAA, insurance as required.
  • Attaches insurance cards and ID cards into patient charts.
  • Runs AHCCCS eligibility prior to beginning of day’s patients.
  • Informs Benefits Coordinator of any patient payment issues or insurance changes.
  • Queues patient in the computer.
  • Makes patient appointments.
  • Notifies Authorization Department and the Financial Counselor for add on same-day appointments.
  • Follows protocol for copying checks, sign-in sheets, log, etc. at the end of each day.
  • Keep duplicate copy of the day’s end journal.
  • Answers telephones and directs calls.
  • Never leaves the window unattended except in emergency situations.
  • Maintains organization of the front desk.
  • Supports front office check-out procedures.
  • Maintains a professional, team oriented, positive attitude.
  • Copies and logs disability paperwork and distributes to appropriate staff.
  • Assesses patient flow and alerts appropriate staff members as needed.

Check-Out

  • Checks patients out by checking orders, giving patient appropriate paperwork, following QCL procedures and scheduling return appointments.
  • Schedules chemotherapy infusions, injections and office visits for individualized patient chemotherapy calendars.
  • Works with nursing staff to add, delete or change patient calendars.
  • Copies and scans calendars for documentation in patient charts.
  • Facilitates communication between physicians.
  • Reconciles Daily Master each day.
  • Supports front office check-in procedures.
  • Answers telephones and direct calls.
  • Maintains physician calendars and reschedules appointments when necessary.
  • Maintains CCD and CMS letters daily.
  • Makes daily reminder calls and documents as verification.
  • Follows up with patients on missed appointments and cancellations.
  • Makes patient appointments.
  • Maintains a professional, team oriented, positive attitude.

Minimum Qualifications

  • Knowledge of HIPAA rules & regulations preferred.
  • Knowledge of insurance company’s procedures and policies preferred.
  • Knowledge of governmental, legal and regulatory provisions related to collection activities.
  • Knowledge of chemotherapy related drugs and supplies utilized preferred.
  • Proficiency in Microsoft Office, Word, Excel and Internet.
  • Ability to operate a computer and office equipment.
  • Excellent customer service skills.
  • Excellent verbal and writing communication skills.
  • Basic mathematical knowledge.
  • Must be willing to travel between office locations with reliable transportation.

Education and/or Experience:

  • 1-2 years’ medical front office experience preferred.
  • Medical Oncology experience preferred.

Certificates, Licenses, Registrations:

  • Valid Driver’s License.

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