Service Advisor/Writer

3 weeks ago

Venice, United States Sunset Cadillac of Venice Full time
Job DescriptionJob Description

Professional, experienced Automotive Service Advisor needed to join our team at Sunset Cadillac of Venice, a proud member of the Sunset Automotive Group family of new car dealerships with 10 brands at 10 locations in Sarasota and Manatee counties.

Due to senior Service Advisor retiring, Sunset Cadillac of Venice is looking for a Top-Performing experienced Professional Service Advisor. Luxury brand experience a plus. A proven track record of customer service excellence and sales ability are desired.

Why do automotive professionals make the move to Sunset Auto Group?

  • Work-life balance - we are closed evenings and every Sunday
  • Honesty and integrity - our company is committed to doing business the right way
  • Professional, relaxed work environment - we have a team willing to back each other up and help out
  • Local, family-owned business that cares about the community and the employees
  • Why would you work anywhere else?

Not only do we attract automotive professionals who are looking for a long-term career and not just a job, but once they've found us they tend to stay. We believe this is due to our family atmosphere and commitment to taking care of our clients and our team. Check out the Sunset difference for yourself

Automotive Service Advisor Duties

The Service Advisor is responsible for clear communication of vehicle issues and needs between our valued service clients and the service team. A great service advisor will do the following:

  • As the first point of contact for automotive service customers, show outstanding customer service.
  • Use active listening to engage and understand the customer's vehicle issues and concerns.
  • Create repair order and communicate vehicle needs clearly to service technician.
  • Communicate vehicle diagnoses and maintenance needs to customer. Advise and sell needed work.
  • Follow up on vehicles throughout the repair process, keeping customer updated.
  • Interact with customers, vendors, and technicians in a professional manner at all times.

Automotive Service Advisor Requirements

  • Must have outstanding customer service skills.
  • Experience selling automotive service to luxury vehicle clients preferred
  • Reynolds & Reynolds experience helpful.

Sunset Automotive Group Benefits

In addition to working with a great team in a great company, we offer the following suite of benefits:

  • Commission based pay plan with outstanding earning potential
  • Medical, Dental, and Vision Insurance
  • 401(k) Retirement Plan
  • Life and Disability Coverage
  • Paid Time Off - one week available after 6 months, second week after one year
  • Company-paid Factory Training
  • Employee Discounts at all Sunset locations
  • Pay Plan based on experience
  • And more

If you are looking for a place to work where you will have opportunities for growth and be appreciated, this might be the place for you Enjoy your job and the people you work with at Sunset Automotive Group.



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