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Productivity Specialist

4 months ago

Syracuse, United States Morris Great Lakes Full time
Job DescriptionJob Description

Requisition ID#: 865A

Join a USA Today Top Workplace

Morris Group, Inc., one of the largest machine tool distribution networks in North America, is a third generation, family owned and operated business that serves manufactures of precision machined parts in the United States. Our mission is to help manufactures maintain a competitive advantage in the world economy by improving productivity.

Morris Great Lakes is a division of Morris Group, Inc. We supply CNC machine tools, tooling, accessories, software, automation, and more to manufacturers of precision machined parts. Our customer base is located in western New York, western Pennsylvania and West Virginia. Our mission is to help manufacturers from all industry sectors achieve and maintain a competitive advantage by improving productivity. We help you make better parts, less expensively.

Summary of Responsibility:

Within these companies, Productivity Specialists comprise the most comprehensive customer service, support, and aftermarket sales in the industry. We need your validated experience to bring innovative ideas to our customers. Morris is looking for the brightest machinists and programmers to offer the latest products, efficiency generating solutions, and a level of machine installation customer support that is unmatched by our competitors.

What You Will Contribute:

  • Develop strong customer relationships across multiple levels within their organizations: shop floor, programming, engineering, purchasing, and senior management.
  • Act as a central knowledge base for machine accessories, work holding, and tooling products to recommend solutions direct to customers and for machine sales planning.
  • Analyze customer equipment and processes to recommend solutions that improve the customer’s return on their capital investment, while growing efficiency and profitability.
  • Partner with capital equipment sales in assigned territory to ensure all customer needs are met from pre-sales to project completion.
  • Encouraging a sales territory to generate revenue when not supporting capital machine projects.
  • Develop and deliver outstanding customer product demonstrations.
  • Attend industry events and supplier training seminars to stay current with new products, processes, and technologies.
  • Lead projects by collaborating with Morris’ engineering, capital equipment sales, contracts, service, and management teams.
  • Possess an in-depth knowledge of the machine tool industry and product lines represented by the company.
  • Maintain a high degree of integrity and professionalism that safeguards the trust and confidence of customers and colleagues.
  • Use a conscientious approach to identify and solving our customer’s challenges.

Other Functions:

  • Perform related duties as required

The duties listed above are intended only as illustration of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar or a logical assignment to the position.

Qualifications & Competencies:

  • Minimum 5 years of machine tool experience
  • Preference for candidates with experience reviewing and processing part prints, fixturing strategies, and tooling selection
  • Internally driven with a deep-seated desire to win in a competitive marketplace
  • Self-motivated and capable of operating with minimal supervision
  • Candidate must bring a strategic approach to all work and creativity for solving challenges
  • Ability to work in a fast-paced environment and balance multiple priorities
  • Ability to excel in a team environment as well as when working independently
  • Excellent verbal and written communication skills
  • Ability to effectively present products and solutions to customers in one on one and group settings
  • Prior experience working with various levels of employee and management
  • Intermediate to advanced knowledge of Microsoft Office suite and other related business programs.
  • Prior experience in public speaking or presentation.
  • Prior successful experience in project management.
  • Position requires access to reliable transportation, a valid U.S. driver’s license, and a clean driving record.
  • A current U.S. passport (Preferred, but not required)
  • Daily travel throughout the assigned territory with occasional long distance or overnight travel required.

What’s in it for You:

We take great pride in our employees and offer a variety of benefits that allow our employees to be successful inside and outside of work:

  • Competitive starting salary
  • Market competitive comprehensive health benefits including a zero premium medical plan offering, vision, dental, and company paid life insurance
  • Paid Time Off, starting with 23 paid days off in your first year.
  • 10 Company Paid Holidays
  • 401(k) retirement plan with company contribution
  • Tuition reimbursement
  • Employee appreciation events and perks
  • Employee Assistance Program


Mental and physical requirements:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be highly mobile, able to access all areas of the premises.
  • Ability to concentrate and remain focused while prioritizing multiple tasks, responsibilities, and projects.
  • Ability to sit for prolonged period of times.
  • Able to perform bending, twisting, stooping, reaching, and lifting of moderate to heavyweight material up to 50 lbs. with assistance from equipment or other employees.
  • Ability to frequently use hands and arms.
  • Vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
  • Ability to keep their composure with the public and co-workers in everyday, stressful situations.

Morris Group, Inc., including all operating subsidiaries, is an Equal Opportunity Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class. 

Salary Range: Between $50-60K Base

Syracuse, NY