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Front Desk Associate

3 months ago

Albuquerque, United States The Remedy Day Spa Full time
Job DescriptionJob Description

SPA FRONT DESK ASSOCIATE

Part Time - Thursday-Saturday 3pm-Close

Responsibilities include all front desk and assisting in back of house operations. The successful Front Desk Associate will be a self-starter with exceptional multitasking skills, and be willing to work as part of a team in a fast-paced, goal-driven environment while maintaining a positive and professional attitude.
 

Essential Duties

  • Provide superior customer service while encompassing The Remedy brand standards 
  • Greet guests warmly, anticipating needs, proactively create an excellent customer experience, and take personal ownership of a seamless experience in the spa
  • Personally guide guests through the spa
  • Answer phone and respond to guest communications  in a timely manner 
  • Correspond in a friendly, professional manner via email, over the telephone, and over live chat or text
  • Exhibit time management skills and ability to self-start, possess the ability to prioritize tasks 
  • Possess an unflappable demeanor in time of high-stress and chaos
  • Display a genuine team spirit and flexible attitude
  • Be able to work scheduled shifts
  • Be available to work nights, weekends, and some holidays
  • Schedule guests following strict Remedy protocol, to maximize efficient use of time
  • Elevate the guest experience by knowledgeably offering enhancements and additional services
  • Have each new client fill out and sign an intake form
  • Communicate with all co-workers and guests in a friendly, professional manner
  • Educate clients and close out retail sales that will provide guest with the maximum benefits
  • Help maintain retail area, communicate with management about product, feedback stock levels etc
  • Facilitate an impeccable environment by ensuring that all back-of-house tasks are complete
  • Wash and Fold laundry
  • Complete side work and closing duties directed by co-workers or managers
  • Be positive, outgoing and energetic
  • Attend all meetings and training required of your department or company in general
  • Check email and #slack regularly, participate in discussions, and help find solutions
  • Adhere to all policies and procedures expected The Remedy staff
  • Adhere to any and all protocol changes issued by management



Qualifications and Experience

  • Professional communication skills, both written and verbal
  • Must have schedule availability to include evenings, weekends, and holidays
  • Prior experience in retail, hospitality or salon/spa industry strongly preferred
  • Experience with salon/spa software and Microsoft office a plus, general computer knowledge is required
  • Natural ability to sell and educate clients on products and treatments
  • Ability to sustain reasonable physical activity for the duration of a scheduled shift
  • Ability to lift up to 25lbs

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