Quality Assurance Specialist

Job Title

QUALITY ASSURANCE SPECIALIST

Reports to

SR VICE PRESIDENT OF SERVICES

Direct Reports

NONE

FLSA Status: NON EXEMPT

DSP Status: NO

This job description is intended to describe the nature and level of work being performed by employees assigned to this position. It is not to be construed as an exhaustive list of all responsibilities and duties required of the job incumbents.

Full time

To explore the full range of benefits please visit our website www.jmmurray.com

$18.91-$22.97/hour - Placement in the range will be determined based on experience and other factors allowed by law.

GENERAL SUMMARY

Responsible to conduct assigned Quality Assurance job tasks that include Training, Incident Investigations, and Quality Assurance programs and tasks for the JM Murray Services division.

COMPANY STANDARDS

• Maintains regular attendance and punctuality in order to ensure department work product is completed. This position may be assigned to performs work hours both onsite at JM Murray locations and/or in a remote working arrangement, based on company needs.
• Follows all safety rules and regulations; wears and/or uses required protective equipment while working; immediately reports any safety concerns or unsafe working conditions to the Director of QA or Services Leadership.
• Ensures all departmental work product and activities are conducted in compliance with the JM Murray mission statement, policies and procedures, professional standards, and applicable governmental laws, regulations, rules and standards.

ESSENTIAL FUNCTIONS

Training

1. Responsible to assist in sessions of the Required Training programs and curriculums for the JM Murray Services Division. Provides training according to OPWDD, OMH or other oversight agency regulations.
2. Maintains knowledge and certifications in order to conduct training programs for all JM Murray Services employees as well as transportation provider employees. This includes but is not limited to First Aid, CPR, SCIP, Fire Safety, Vehicle Safety Training, as well as the regulatory required training topics. Completes all updates to training curriculums, materials, and online programs.

Incident Management

1. Conducts and documents incident investigations according to established procedures. Submits investigation reports that fully and accurately document the investigation process, outcomes and recommendations, within established timeframes.
2. As a back up to the QA Coordinator, monitors and updates IRMA (Incident Reporting and Management Application) and WISR (Web Submission of Investigation Reporting) for all reported incidents and responds according to reports received.
3. Attends and participates in Incident Review Committee meetings, as assigned. Assists the Director in the preparation of agenda, materials, etc. and with presenting information to the committee. May be assigned to complete minutes for committee meetings.
4. Assists the Director, as requested, with any reporting on Incident Management, including data for trend reports.

Quality Assurance Responsibilities

1. Conducts and reports on random quality assurance audits of services that are provided. Audits may include meeting with people receiving services and their families, record reviews and/or physical observation of service delivery both on and off site to ensure service environments meet the physical social, developmental and safety needs of the persons served. Observations will include monitoring that individual interests are respected and that civil, human and legal rights are protected.
2. Conducts and reports on the completion of the annual satisfaction survey of service recipients. Submits annual report to the Director of QA within an established timeframe.
3. Assists the Director with the completion of the Quality Improvement Plan, as needed.
4. May be assigned to attend Human Rights Committee meetings. Attends and participates in Quality Assurance Committee Meetings, including assistance to prepare agenda, materials, etc. May be assigned to complete minutes for committee meetings.

General Duties and Responsibilities .

1. Attends all required and assigned training and meetings. May be assigned to other JM Murray Committees, and represent the Company on local and regional committees.
2. Conducts self in a manner as to always contribute to maximum individual growth and in accordance with all regulations, the Code of Ethics and Company policy and procedures. Represents JM Murray and the JM Murray mission in a positive manner, treating people with respect and dignity.
3. Performs additional duties and responsibilities, as assigned.

COLLABORATION

INTERNAL

JM Murray Staff and Management

EXTERNAL

External auditors from various state, federal agencies (example Office of People with Developmental Disabilities)

Families and consumer employers

Regional and state agency representatives

EDUCATION and EXPERIENCE

Associates degree and at least one year of experience in OMH/OPWDD Services

Experience in investigations and training is highly desired

KNOWLEDGE and SKILLS

Must have excellent organizational, time management, written and verbal communication skills;

Must demonstrate the ability to work efficiently and productively in an independent and collaborative

environment

Must be able to travel to local and regional locations for meetings and Quality Assurance activities

Must have flexibility to adjust to changes in priorities and assignments

OTHER REQUIREMENTS: N/A

Flexibility to work occasional hours outside of regular schedule for training or investigation activities.

Will be required to obtain and maintain certifications and training needed in order to conduct training in

First Aid, CPR, AED, SCIP and other required Services training within an established

timeframe for each training area.

Will be required to complete the NYS Justice Center training on Investigations within 30 days or the next

available course, whichever is sooner.

New York State Driver’s License that meets Company requirements

WORKING CONDITIONS

Job assignments may take place indoors and outdoors, in various environmental conditions including rain, snow and cold weather.

PHYSICAL REQUIREMENTS

Job-related physical abilities an individual must possess in order to perform the job in a satisfactory manner. In some cases accommodations may be made in accordance with JM Murray policy and with our mission.

0-24 %

25 -49 %

50 -74 %

75 –100 %

Standing/Walking/Mobility: Must be able to stand to operate equipment; mobility to embark and disembark from equipment/vehicle; push/pull to train and demonstrate

X

Environmental Conditions: Must be able to work in an environment that includes, but is not limited to noise, cold, heat and odors.

X

External Conditions: Must be able to work in a position requiring exposure to the weather conditions.

X

Lifting: Must be able to lift unaided, at least 10lbs

X

Must be able to lift unaided, from 11-30lbs

X

Must be able to lift unaided, from 31-70lbs

X

Must be able to lift unaided, from 71-100lbs

X

Must be able to lift unaided, over 100lbs

X

Manipulating /Grasping/Feeling: Must be able to write, type, and use office and/or other equipment and handle materials.

X

APPLICANTS

I have reviewed this job description and I am able to perform the essential functions as outlined. I have discussed any questions I may have about this job description prior to signing this document.

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EMPLOYEE

I have reviewed this job description and I understand all of my job duties and responsibilities. I am able to perform the essential functions as outlined. I understand that my job may change on a temporary or regular basis according to the needs of my department without it being specifically included in the job description. I have discussed any questions I may have about this job description prior to signing this document.

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Quality Assurance Specialist V2024.05.14