Assistant Manager

2 months ago

Portland, United States Club Pilates Full time
Job DescriptionJob Description

Be a part of the growing boutique fitness industry and join our Studio Team Interact directly with members and prospective members and help them on their fitness journey while you connect and contribute to our studio community in this fun, high-energy and service-focused environment Riser Fitness, established in 2013, is a multi-unit operator and developer of the Club Pilates franchise system. With locations in AZ, CA, CO, OR, and WA. Riser is one of the largest and longest operating franchisees. Club Pilates offers group reformer classes in various formats and levels to accommodate everyone seeking to learn Pilates and hone their fitness expertise. Committed to providing affordable and accessible Pilates to the community, class formats target a wide range of clients’ needs – from young to more senior and beginner to advanced. Club Pilates was one of the first studios to create a 500-hour Teacher Training Program designed to thoroughly and safely teach group Pilates apparatus classes. Its over 2200 instructors provide over 17 million workouts a year to tens of thousands of members. Club Pilates has been recognized in Inc Magazine's Inc. 500 and Inc. 5000 List two years in a row as well as Entrepreneur Magazine's Franchise 500 two years in a row. 

Position Overview:

We are seeking a dynamic and organized Assistant General Manager to join our Pilates studio team. As the Assistant General Manager, you will play a vital role in supporting the General Manager (GM) in overseeing the day-to-day operations of the studio. Your primary responsibility will be to assist the GM in managing staff, ensuring excellent customer service, and maintaining a smooth and efficient studio environment.

Duties and Responsibilities

  • Ensure excellent customer service by creating a welcoming and friendly environment and addressing customer concerns or complaints

  • Responsible, along with the General Manager and Sales Associates, for ensuring that studio membership and revenue goals are met through personal sales and training staff

  • Responsible for helping to build the studio community through organizing and executing events

  • Assistant the General Manager in supervising and managing staff, including hiring, training, and scheduling

  • Be the direct point of contact for all staff with General Manager is off

  • Oversee all billing issues (membership agreements, cancellations, freezes, failed payments, etc)

  • Assist with retail displays, sales, and inventory

  • Responsible for posting social media stories

  • Maintain cleanliness and organization in the studio.

  • Work collaboratively on monthly studio plans, grassroots marketing, and promotional activities

  • Any other tasks required to meet company goals

Skill Sets

  • Self-starter who also has a flexible schedule and strong work ethic

  • Highly energetic, positive and enthusiastic with strong interpersonal skills

  • Ability to multi-task and function in a fast-paced environment, often with changing priorities given needs of students, business and management.

  • Dependable and accountable with strong sense of urgency

  • The ability to resolve employee customer conflicts in a positive, professional and timely manner

  • Must be customer focused and deliver company’s high level of customer service at all times in a professional, courteous, sensitive and friendly manner

  • Strong written and verbal skills

  • Comfortable with computers and effective at learning and using the necessary software products

COMPENSATION & PERKS:

  • · This position offers a competitive hourly wage and Commission paid on sales.

  • · Opportunity for growth within the studios including additional sales and management positions

  • Job Type: Full-time

  • Salary: $19-$21 per hour plus commission

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