Field Service Engineer

4 months ago

Auburn Hills, United States Marposs Corporation Full time
Job DescriptionJob Description

Field Service Engineer - CNC

Marposs Corporation, a leading global producer of high precision measuring equipment and tooling has an opening for a Field Service Engineer.

Marposs designs and manufactures a wide range of products and solutions from; precision measurement of mechanical components of before, during and after the manufacturing process, process controls and machine tool conditions, leak tests for all industrial sectors, and automatic assembly and control lines. Marposs is a primary supplier of the major automotive manufacturers, for both ICE and EV applications, as well as the aerospace, biomedical, energy, consumer electronics and glass containers sectors.

The Field Service Engineer provides field service support, specifically with our CNC lines, to customers and utilize their installation, maintenance and troubleshooting skills at customer sites. The Field Service Engineer will provide product/technical training to our customers and verify the operational performance of the product, contributing to customer's satisfaction and overall team's success.


Responsibilities:

  • Positively influence customer satisfaction through the installation, support, and conduct training on site
  • Use enhanced troubleshooting skills to resolve customer issues
  • Works per the Service Manager's schedule and must be available to be on-call and respond to customer emergencies
  • Translate customer needs into technical requirements
  • Provide timely, detailed, and accurate reports on service work performed and expenses.
  • Extensive travel in Michigan and Midwest area to support customers (day trips and some overnights if needed)
  • Prepare and run customer demos and custom applications
  • Other duties as assigned

Skills & Experience:

  • Minimum of 2-4 years of CNC and General Machine Tool Industry experience needed
  • Associate degree in engineering (electrical, mechanical, mechatronics)
  • Must have programming and operational skills with CNC Controls (Fanuc, Siemens, Haas, etc.)
  • Mechanical aptitude and solid math skills
  • Knowledge of equipment such as micrometers, calipers, digital voltmeters, indicators, oscilloscopes, and other necessary tools.
  • Must be able to read engineering drawings (electrical and mechanical)
  • Provide excellent customer service
  • Exceptional organizational skills
  • Valid Drivers License and Good driving record

Benefits

  • 401k Match
  • Company Car
  • PTO
  • Vacation
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Short Term Disability

Job Type: Full Time

Job Location: 3300 Cross Creek Parkway, Auburn Hills, MI 48326

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