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Quality Assurance Specialist
1 month ago
KRA is seeking a dynamic Quality Assurance Specialist to develop monitoring procedures, performs quality assurance and customer satisfaction assessments, develops and analyzes reports and makes recommendations for program improvement.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Performs professional work providing quality assurance and monitoring of One-Stop system and performance requirements.
- Conducts file and computer audits to ensure accuracy, consistency, compliance and completeness.
- Review and report staff compliance data to Center Managers and Site Supervisors.
- Determine, document and forward any areas that need improvement to management.
- Provide requested data in a timely manner to the Management team.
- Review current policies and regulations to ensure program quality standards are met.
- Provide support to the Project Director and follow-up with any needed corrections requested in a timely manner.
- Create and maintain a database to track improvements.
- Works with a team of professionals to ensure contract goals are achieved.
- Other duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
CORE COMPETENCIES:
- Strong analytical and problem-solving skills, with the ability to collect, interpret, and analyze complex data sets.
- Excellent written and verbal communication skills, with the ability to effectively present findings and recommendations to diverse audiences.
- Demonstrated ability to develop and implement quality assurance processes, policies, and procedures.
- Proven experience conducting program reviews, audits, and evaluations, with a focus on identifying areas for improvement and ensuring compliance.
- Proficiency in using data management systems and software applications to analyze and report program outcomes.
- Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.
- Must be resourceful and able to work independently as well as in a team setting.
EDUCATION and/or EXPERIENCE:
- Associate’s degree from an accredited college or university. The degree requirement may be substituted for eight (4) years of professional work experience.
- A minimum of 2 years’ experience in an administrative position requiring data entry, quality assurance, data tracking and report preparation.
OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook) and ability to learn and efficiently utilize various case management software programs.
PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.
WORK ENVIRONMENT: The noise level in the work environment is usually moderate.
KRA offers excellent benefits, including Tuition Repayment Options For more information, please visit the KRA website: KRA Employee Benefits | KRA Corporation
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