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Quality Assurance Specialist

1 month ago


Akron, United States KRA Corporation Full time
Job DescriptionJob Description

KRA is seeking a dynamic Quality Assurance Specialist to develop monitoring procedures, performs quality assurance and customer satisfaction assessments, develops and analyzes reports and makes recommendations for program improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Performs professional work providing quality assurance and monitoring of One-Stop system and performance requirements.
  • Conducts file and computer audits to ensure accuracy, consistency, compliance and completeness.
  • Review and report staff compliance data to Center Managers and Site Supervisors.
  • Determine, document and forward any areas that need improvement to management.
  • Provide requested data in a timely manner to the Management team.
  • Review current policies and regulations to ensure program quality standards are met.
  • Provide support to the Project Director and follow-up with any needed corrections requested in a timely manner.
  • Create and maintain a database to track improvements.
  • Works with a team of professionals to ensure contract goals are achieved.
  • Other duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

CORE COMPETENCIES:

  • Strong analytical and problem-solving skills, with the ability to collect, interpret, and analyze complex data sets.
  • Excellent written and verbal communication skills, with the ability to effectively present findings and recommendations to diverse audiences.
  • Demonstrated ability to develop and implement quality assurance processes, policies, and procedures.
  • Proven experience conducting program reviews, audits, and evaluations, with a focus on identifying areas for improvement and ensuring compliance.
  • Proficiency in using data management systems and software applications to analyze and report program outcomes.
  • Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and meeting deadlines.
  • Must be resourceful and able to work independently as well as in a team setting.

EDUCATION and/or EXPERIENCE:

  • Associate’s degree from an accredited college or university. The degree requirement may be substituted for eight (4) years of professional work experience.
  • A minimum of 2 years’ experience in an administrative position requiring data entry, quality assurance, data tracking and report preparation.

OTHER SKILLS AND ABILITIES: Personal computer literacy required, including effective use of the Internet, e-mail, and Microsoft Office (Word, Excel and Outlook) and ability to learn and efficiently utilize various case management software programs.

PHYSICAL DEMANDS: While performing the duties of this job, the employee is regularly required to walk, sit, talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

WORK ENVIRONMENT: The noise level in the work environment is usually moderate.

KRA offers excellent benefits, including Tuition Repayment Options For more information, please visit the KRA website: KRA Employee Benefits | KRA Corporation


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