Apprentice Certified Medical Assistant

• Position Title: Apprentice Certified Medical Assistant
• Department: Medical – Clinical Education
• Supervisor: Apprentice Supervisor
• Supervisory Responsibilities: None
• FLSA Status: Non-Exempt

Summary:

The Apprentice Certified Medical Assistant will start in the role of Patient Advocate. The Patient Advocate coordinates patient’s resource needs with appropriate staff as well as community resources. The Patient Advocate is responsible for collecting accurate information including demographic, insurance, and financial information. Tasks include but are not limited to checking in patients, determining financial eligibility for the Sliding Fee Discount Program and other programs, scheduling appointments, planning for resources, checking out patients, accepting payments, and answering incoming calls.

A clearly defined progressive course of education and learning will move the apprentice into the role of Medical Assistant (MA) during the apprenticeship. See the Apprentice schedule for timing and competency schedules.

The Medical Assistant (MA) performs routine administrative and clinical tasks to assist in the delivering primary health care to Alluvion Health patients. The Medical Assistant performs clinical support staff procedures along with providing preventive health care education to patients of Alluvion Health, including working with patients of all socioeconomic backgrounds in an effective, culturally, and linguistically sensitive manner. Additionally, Medical Assistants will be responsible for making referrals to community services, providing program outreach, and performing other duties as assigned.

At the end of the 2000 hours of work and training the MA Apprentice will be qualified to attain the credential of Certified Medical Assistant (CMA) via the nationally recognized certification exam.

All employees will exhibit the following behavioral traits:

Integrity and Trust

Individual is widely trusted and can present information and discuss situations in an appropriate and helpful manner, keeps confidence, admits mistakes, doesn't misrepresent him/herself for personal gain. Is respectful in action and communication with clients, patients, and staff.

Mission Integration

Adheres to the organization's mission during times of ease or challenge, is dedicated to the expectations and requirements of the mission and vision, acts in line with the values identified by Alluvion Health.

Team Relations

Understands and supports the team approach and integrated model of Alluvion Health. Is seen as a team player, cooperative and supportive of his/her coworkers, practices what he/she preaches.

Can be candid with peers and foster open dialogue. Creates a feeling of belonging on the team and holds self and team accountable to those behaviors.

Essential Job Responsibilities:

Patient Advocate

1. Creates and maintains respectful rapport with patients;
2. Provides excellent customer service;
3. Schedules all appointments for health center;
4. Answers incoming calls and retrieves phone messages, responding in a timely fashion according to health center policy and procedures;
5. Collects and verifies patient demographic and financial information according to program requirements;
6. Utilizes the electronic medical record system on a daily basis;
7. Makes appropriate referrals to Care Coordinators for resource assistance;
8. Determines financial eligibility for the Sliding Fee Discount Program according to program policies and guidelines;
9. Collects patient nominal fees, co-pays, and/or payments for services;
10. Maintains confidentiality of sensitive information according to HIPAA;
11. Establishes and maintains productive working relationships with fellow employees, supervisors;
12. Participates in quality improvement programs and activities;
13. Performs duties efficiently and effectively;
14. Follows Alluvion Health’s policies and procedures;
15. Responsible for general clerical duties of the clinic;
16. Responsible for completing various special projects/events, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports;
17. Performs a variety of other duties as assigned; which may include but are not limited to directing or participating in special projects and events, conducting research, representing Alluvion Health at meetings and conferences, and attending continuing education and training events.

(Certified) Medical Assistant

1. Creates and maintains respectful rapport with participants and co-workers;
2. Provides excellent customer service;
3. Provide direct patient care in a clinical setting;
4. Answers incoming calls and retrieves phone messages, responding in a timely fashion;
5. Documents demographic and clinical information within the electronic medical record system;
6. Gathers height, weight, and other vitals;
7. Must carefully follow appropriate, and established, medical assistant protocols;
8. Assists with daily setting up and cleaning of exam rooms;
9. Assists in ordering, stocking clinic supplies and educational materials;
10. Completes all required documentation and establishes or updates client information in the electronic medical record;
11. Assists and supports families in locating community resources;
12. Assists with program outreach;
13. Maintains confidentiality according to HIPAA;
14. Works as a team player with staff, patients, and other community organizations to ensure quality services and program requirements are met to carry out the goals and objectives of Alluvion Health;
15. Performs duties efficiently and effectively;
16. Follows Alluvion Health’s policies and procedures;
17. Establishes and maintains productive working relationships with fellow employees, supervisors, and the public;
18. Maintains required agency/program immunizations;
19. Responsible for completing various special projects/events, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports;
20. Performs a variety of other duties as assigned; which may include but are not limited to directing or participating in special projects and events, conducting research, representing Alluvion Health at meetings and conferences, and attending continuing education and training events.

Knowledge, Skills, and Abilities:

Knowledge and understanding of:

• Basic computer data entry;
• Electronic Medical Record systems;
• General office practices;
• Community resources;
• Cultural sensitivity;
• HIPAA Privacy and Security Rules;
• Safety policies and procedures.

Skills in:

• Customer service;
• Written and verbal communication;
• Time management and organization;
• Computer use to manage data to meet essential job requirements;
• Microsoft Excel, Word, Outlook, Windows, Internet.

Ability to:

• Work as a team member;
• Use active listening to determine the patient’s needs and respond accordingly;
• Efficiently assess patient eligibility for Sliding Fee Discount Program;
• Successfully collect fees for services;
• Submit accurate and complete billing information to the billing technician in a timely manner;
• Adapt to changes in the work environment;
• Coordinate and prioritize tasks;
• Deal with frequent change, delays and or unexpected events;
• Adhere to a high degree of confidentiality and sensitivity;
• Maintain confidentiality and compliance with HIPAA privacy and security rules;
• Work with families with diverse social economic and cultural backgrounds in an empathic, non-judgmental, respectful, and professional manner;
• Work with people from all walks of life, such as individuals with various social and emotional histories, high risk, unemployed, and homeless, abused and people with mental health conditions;
• Read and comprehend materials;
• Analyze and compile information;
• Occasionally lift up to 30 pounds;
• Pass a criminal background check;
• Communicate effectively orally and in writing;
• Demonstrate punctuality;
• Meet established timelines and/or deadlines;
• Utilize proper chain of command;
• Identify problems that adversely affect the organization and its functions;
• Offer suggestions for improvements.

Education/Training/Qualifications:

Education/Training:

• Minimum of a High School Diploma, GED or HiSET.

Language Skills:

• Fluent in the English language. Ability to read, analyze, and interpret the most complex documents. Ability to respond effectively to the most sensitive inquiries or complaints.

Physical Requirements:

Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee is regularly required to sit and use hands and fingers to provide care to patients and operate computer;
• Frequently is required to reach with hands and arms;
• Must occasionally lift and/or move up to 40 pounds while transporting equipment and supplies;
• Specific vision abilities required by this job include close vision and looking into monitors for extended periods of time and ability to adjust focus which permits the employee to perform computer procedures, and to produce and review a wide variety of documents, correspondence, reports, and related materials in both electronic and printed form;
• Clarity of speech and hearing that permits the employee to communicate well with others;
• Mobility that permits the employee to move about in a variety of building settings; Personal mobility that permits the employee to enter, operate and exit motor vehicles and travel to other clinic sites.

Working Conditions:

• Work indoors in a climate-controlled environment 95% of the time.
• OSHA Exposure Category #2 (The normal work routine involves no exposure to blood, body fluids, or tissues, but exposure or potential exposure may be required as a condition of employment.)

Work Hours:

• Full-time, non-exempt. Typically, a 40-hour workweek.

Comments:

This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.