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Pharmacy Technician, Certified- Medication Compliance/ Float Technician

2 months ago

Douglas, United States Chiricahua Community Health Centers, Inc Full time
Job DescriptionJob Description

Job Summary: This position is responsible for assessing medication adherence gaps in care and working with patients to address these gaps by coordinating medication refills, enrolling patients in auto refill programs, converting prescriptions to 90-day supplies, and assisting patients in scheduling home delivery as needed.

Qualifications and Requirements:

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Essential Job Duties:

Prescription Compliance Assistance:

  • Analyze refill management, overdue refills, and quality gap in medication adherence reports.
  • Develop and implement plans to ensure medications are accessible to patients.
  • Contact patients via phone or in the pharmacy to identify and address opportunities to improve medication adherence.
  • Update patient profiles in pharmacy software and Electronic Medication Record (EMR) with information on newly discovered medication allergies or intolerable side effects.
  • Ensure prescriptions are dispensed as a 90-day supply in accordance with insurance regulations.
  • Enroll patients in auto refill and medication synchronization (med sync) programs.
  • Communicate with patients to coordinate the pick-up or delivery of prescription medications.
  • Collaborate with Outreach and Enrollment Specialists to assess prescription coverage options and reduce financial barriers to medication adherence.
  • Maintain an accurate log of the number of patients contacted and prescriptions filled as a result.

Pharmacy Technician:

  • Receives and processes prescription orders promptly and accurately.
  • Completes prescription order transactions by billing appropriate payer(s) correctly.
  • Prints required pharmacy reports and labels.
  • Assist the pharmacist in identifying prescription processing problems, proposing and implementing solutions, and following up.
  • Answer phone calls, respond to caller questions as able, and/or transfer/direct callers to the appropriate phone number. Take messages for pharmacy staff as needed.
  • Prepares and facilitates weekly bank deposits.
  • Maintains and files logs, records, and other required documentation accurately.
  • Ensures operation of pharmacy equipment by completing preventive maintenance and cleaning requirements, following manufacturer's instructions, reporting malfunctions, and requesting repairs.
  • Assists in ordering, receiving, unpacking, and storing medications and supplies.
  • Rotates stock to ensure use before expiration date.
  • Identifies and replaces, as needed, outdated and unusable medications.
  • Participates in pharmacy staff and other meetings as required.
  • Performs administrative and/or clerical duties for pharmacy department as needed.
  • Assists in orientation and training new team members and assists co-workers in completion of tasks.
  • Works assigned weekends as required.
  • Performs other related duties as assigned or requested. Any one position may not include all the duties listed. The job description identifies the responsibilities and tasks typically associated with the performance of the position

Required Education, Experience, Certificates & Licenses:

  • High School diploma or equivalency.
  • Pharmacy Technician Certification and current AZ Board of Pharmacy license required.
  • Any combination of education and/or experience that provides the necessary skills and sensitivity.
  • Driver's License and Proof of Insurance may be required if requesting mileage reimbursement.
  • Valid Fingerprint Clearance Card.

Required Language Skills:

  • Ability to comprehend and compose instructions, correspondence, and communications in English in both oral and written format.
  • Bilingual in English and Spanish preferred, but not required.
  • Ability to effectively present information in one-on-one and small group situations to patients, internal providers and staff and other agency staff working in cooperation with the organization.

Physical Requirements:

  • Ability to occasionally exert enough force to move objects weighing up to 25 pounds.
  • Ability to continuously remain in a stationary position.
  • Ability to stand for extended periods.
  • Ability to constantly move about inside the workplace to assist patients, operate office equipment, etc.
  • Possesses hand-eye coordination and manual dexterity necessary to constantly operate computer, telephone and other office machinery, and grasp and seize small objects such as medication tablets and containers.
  • Possesses close visual acuity necessary to accurately record and view information on a computer monitor, handwritten and typed documents, as well as accurately identify and distinguish colors.
  • Ability to perceive the size, shape, temperature and/or texture of objects by touch.
  • Ability to discern the nature of sounds at a normal spoken volume.

Other Required Knowledge, Skills, and Abilities:

  • Ability to perform medical math that may include the use of ratio/proportion, dosage calculation, metric and household equivalents, roman numerals, abbreviations, and general math including percentages, etc.
  • Ability to skillfully gather and analyze data.
  • Ability to perform a variety of assignments and make decisions requiring considerable independent judgment.
  • Displays a high level of critical thinking and problem-solving skills.
  • Displays sound and accurate judgment and ability to make timely decisions.
  • Knowledge of health plans and community health centers preferred.
  • Knowledge of HIPAA and Corporate Compliance rules and regulations.
  • Knowledge of 340B regulations preferred.
  • Computer literacy is required with proficiency in the use of all Microsoft Office programs.
  • Knowledge of Electronic Health Records and pharmacy software preferred.
  • Ability to prioritize and plan work activities, use time efficiently and develop realistic action plans.
  • Ability to provide excellent customer service by mail, telephone, and in-person.
  • Ability to work in a team and help team members when they need it.
  • Ability to be innovative, apply fresh ideas and continuously improve skills.

Work Environment & Conditions:

  • Work environment is typical of a health care facility setting with occasional exposure to communicable diseases, bodily fluids, and hazardous chemicals.
  • Work requires reliable transportation as position requires occasional travel and extended hours to include early mornings, evenings, and weekends.
  • Work requires the ability to be contacted by cell phone during or outside of regular work hours.